The Branch Network prides itself with being the brand representative on the high street. Our 6 branches are advocates for providing a superior customer experience and to support our customers to achieve their savings goals.
As Customer Service Assistant, you will have the opportunity to deliver a consistently high standard of customer service whilst completing various banking transactions in our Canterbury Branch
Your responsibilities will include:
The hours of work will be 35 hours per week to be worked between Monday – Friday 9am – 5pm, plus a minimum of 2 Saturdays per month from 9am – 12.30pm. Time back in lieu will be given for Saturdays worked.
The role involves interacting and supporting a varied cohort of customers and problem solving. If you demonstrate resilience and work well in a team, this is the perfect opportunity for you!
We offer a base salary dependent on experience from £24,550 and a competitive benefits package including:
Please use this link to see the fantastic benefits available at OSB: OSB Careers
OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment!
We are looking for talented individuals who have the experience and knowledge set out below:
If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.
Still on the fence? Hear from our team or explore our process: OSB Careers
Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational – inclusive any individual reasonable support required. We want to bring out the best in you!
Diversity, Equity & Inclusion
Not sure if you meet the spec? Let us decide.
Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally.
We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.
With a central mission to provide fair financial solutions to all, OSB Group is a specialist lending and retail savings group serving the UK, Jersey and Guernsey, and is authorised by the PRA, part of the Bank of England, and regulated by the FCA.
With a heritage dating back over 150 years, OSB floated on the London Stock Exchange in June 2014 and joined the FTSE 250 one year later.
2019 marked an exciting period of growth with the combination of OSB and Charter Court Financial Services, taking The Groups individual brands to 13, including Kent Reliance, Precise, InterBay, Heritable Development Finance, and Charter Savings Bank.
OSB Group focuses its specialist lending activities on selected sub-sectors of the lending market in which it has an established presence and expertise. These include private rented sector buy to let, commercial and semi-commercial mortgages, residential development finance, bespoke and specialist residential lending, secured funding lines and asset finance.
Predominantly funded by retail savings originated through online and direct channels, The Group originates almost all of its organic lending through specialist intermediaries. It’s differentiated through its use of highly skilled, bespoke underwriting and efficient operating model.
The majority of the Group’s administrative support functions are performed by its wholly owned operations in Bangalore, India.
