Customer Service Assistant
Why join us?
We’re Hello Student, part of the Empiric Student Property Group.
With over 9000 beds around the UK our properties are some of the best in the market and our friendly and approachable team get to know our students, so that we provide a more personal experience.
Be a part of that unforgettable service!
We are only just getting started and we need great individuals to continue our success. You will work as part of a collaborative team that believes in respectfulness, supporting each other and most of all having FUN!
What you’ll do:
As a Customer Service Advisor, you’ll be the friendly face and go-to person for our customers, creating a safe, supportive, and vibrant community they’ll love to call home. Here’s a snapshot of what
you’ll be doing.
Your key responsibilities:
Customer Service
• Create a “home away from home” community for students.
• Plan exciting social events and deliver stand-out check in/check-out experiences.
• Handle complaints with care and ensure students feel supported.
• Drive great reviews and high customer satisfaction scores.
Sales and Revenue
• Help meet city revenue and sales targets.
• Stay on top of local trends and competition.
• Smash sales targets and boost re-booking.
• Balance financial performance with customer happiness
Sustainability and Community
• Engage with local communities through volunteer days and charity efforts.
• Promote recycling, energy-saving, and other echo friendly practices.
• Be an advocate for positive social and environmental change.
Facilities Management
• Keep buildings safe, clean, and well maintained.
• Promote a positive safety culture, handling emergencies and reporting incidents as needed.
• Stay up to date with training and always prioritise health and safety.
What we’re looking for:
• Experience in PBSA, hospitality or a similar field
• Proven background in customer service, compliance, and sales
• Ability to juggle multiple priorities and problem-solve effectively.
• Enthusiasm for fostering community and driving results.
What to expect:
This fast-paced, dynamic role includes flexible hours (weekends/evenings). You'll thrive in a fun, ever evolving environment driven by our ways of working commitments
• Respectful
• Responsive
• Supportive
• Collaborative
• Fun
We’re Empiric Student Property, a FTSE 250 plc and the owners of Hello Student.
We create memorable and award winning student experiences by providing them an incredible home away from home. Our properties, which are some of the best in the market, coupled with our friendly and approachable team members provide a more bespoke and personal service.
This Hello Student approach – the smaller size and individual character of our buildings - helps to build a strong sense of community, encouraging students to stay with us in future years. Don’t just take our word for it. Our customers have given us NPS and customer satisfaction scores that outperform our peers in the market, they’ve voted us Best Student Accommodation for Student Wellbeing and we are constantly striving to improve this.
We’ve over 80 purpose built student accommodation buildings, located in 28 cities in the UK. Over 8,000 students live with us and this is growing as we expand in 2023 and beyond. Our buildings are in exceptional locations, often with great character and individuality.
We have incredible teams of talented property investment professionals finding and building an optimum property portfolio that brings great returns for our shareholders, marketing experts passionate about building an excellent proposition that customers want and world class operational teams that go the extra mile to give our customers the experience they deserve.
