Job Description

Customer Service Assistant 3 (260006SR)

Organization

: Public Safety

Agency Contact Name and Information: Jennifer Pletcher, HCM Sr. Analyst - JPletcher@dps.ohio.gov

Unposting Date

: Sep 17, 2026, 3:59:00 AM

Work Location

Charles D Shipley Building

1970 West Broad Street

Columbus 43223-1102

Primary Location

: United States of America-OHIO-Franklin County-Columbus

Compensation: $24.16 per hour

Schedule

: Full-time

Work Hours: See work hours below

Classified Indicator: Classified

Union: OCSEA

Primary Job Skill

: Customer Service

Technical Skills: Customer Service

Professional Skills: Customer Focus

Agency OverviewBureau of Motor Vehicles

Oversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective.

Job Description

Ohio Department of Public Safety – Bureau of Motor Vehicles/Telecommunications

Report in Location: 1970 West Broad Street, Columbus, OH 43223

Work Hours: Monday - Friday, 8:00 a.m. - 5:15 p.m. (Hours will vary)***This position is currently remote (work from home) but can be subject to change to regular, in-office work***Perks of Working for the Ohio Department of Public Safety

• Multiple pay increases over the first years of service!
• Free Parking!
• Free Gym Access & Walking Path!
• Daycare On-site!
• Cafeteria On-site!What You'll Do as a Customer Service Assistant 3• Act as lead worker by providing work direction/assistance & training, on daily basis, to lower-level customer service assistants within the Telecommunications Unit & respond to difficult inquiries or those referred by lower-level customer service assistants:
• Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service;
• Listen carefully to internal &/or external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding; Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided;
• Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered;
• Document all correspondences with customers, as needed;
• Serve as a lead worker & assistant to unit supervisors in the Telecommunications Section.Click here to see the full position description

Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

Option 112 mos. trg. or 12 mos. exp. in office practices & procedures of which 3 mos. involved operation of various office equipment; AND 12 mos. trg. or 12 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; AND 12 mos. trg. or 12 mos. exp. in state &/or federal laws, rules, policies & procedures applicable to assigned inquiries, requests, complaints &/or transactions to be processed; AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry, or word processing; AND 9 mos. trg. or 9 mos. exp. in operation of personal computer.Option 2-Or 9 mos. exp. as Customer Service Assistant 1, 64431.Option 3-Or 6 mos. as Customer Service Assistant 2, 64432.-Or equivalent of Minimum Class Qualifications For Employment noted above.Job Skills: Customer ServiceHelpful Tips for Applying:

1. Be detailed when describing your current/previous work duties. The more the better!! Don't just write "see attached resume".
2. Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting.
3. Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A".Supplemental InformationUNUSUAL WORKING CONDITIONS

May be confined to desk answering telephone for 6.5 - 7 hours per day.Background Check Information

• A BCI/FBI fingerprint check, and background check, may be required on all selected applicants.To request a disability accommodation, please email HRRequestADA@dps.ohio.gov as soon as possible, or at least 48 hours prior to the above referenced testing or interview date so any necessary arrangements may be made in a timely manner.

ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.