Job Description

Customer Service Apprenticeship

Customer Service Apprenticeship – Cannock

Working hours: Monday to Friday

Location: Cannock, fully on-site

Salary: £18,600 per year

Are you looking for an opportunity to start your career in customer service while gaining a recognised qualification? Are you organised, keen to learn and comfortable speaking with customers?

We’re looking for a Customer Service Apprentice to join our Solideal-on-Site team in Cannock. You’ll learn how to provide accurate, helpful support to customers while developing valuable workplace skills and completing your apprenticeship coursework.

Solideal-on-Site is part of the Michelin Group, delivering expert tyre fitting and maintenance services directly to industrial and materials handling customers. From warehouses to distribution centres, our work helps to keep essential operations running smoothly.

This role plays an important part in keeping our customers’ operations moving. When forklifts stop, warehouses can stall, disrupting the movement of essential goods. By supporting customers and helping to organise services effectively, you’ll contribute to keeping supply chains running while developing your confidence, knowledge and customer service skills.

What You’ll Be Doing

With support and training from the team, you’ll learn how to:

• Prepare customer quotes accurately and with close attention to detail
• Follow up open quotes and communicate clearly with customers
• Handle incoming calls and respond to customer queries professionally
• Create work orders and schedule service appointments
• Use customer relationship management systems to update records and service activity
• Work with internal teams and external contractors to support smooth service delivery
• Manage your workload and complete administrative tasks accurately
• Complete the coursework and learning activities required for your apprenticeship

Essentials

• GCSEs at grades 9–4, or equivalent, in Maths and English
• A minimum of two A Levels at grade C or above, or equivalent
• A genuine interest in customer service and a willingness to learn
• Basic IT skills
• Eligible to work in the UK

What You’ll Bring

You don’t need previous customer service experience. We’re looking for someone who has:

• A positive and curious approach to learning
• Good communication skills and the confidence to ask questions
• A careful approach, with a focus on accuracy
• Good organisation and time-management skills
• A calm and professional manner
• A team-first attitude and willingness to support colleagues
• The commitment to balance workplace responsibilities with apprenticeship coursework

About Michelin

As the leading mobility company, we work with tyres, around tyres and beyond tyres to enable Motion for Life. Dedicated to enhancing our clients’ mobility and sustainability, Michelin designs and distributes the most suitable tyres, services and solutions for our customers’ needs. Michelin provides digital services, maps and guides to help enrich trips and travels and make them unique experiences. Bringing our expertise to new markets, we invest in high-technology materials, 3D printing and hydrogen, to serve a wide variety of industries, from aerospace to biotech.

Next Steps

If you’ve got this far, then this is definitely the role for you. Apply now. Send us your CV and let’s talk about next steps.

At Michelin, we acknowledge that a diverse and inclusive work environment is fundamental to driving innovation, nurturing creativity, and establishing a space where each employee can thrive and succeed. As a dedicated equal opportunities employer, we welcome applicants from all backgrounds to apply and contribute to our team. We strongly believe that diversity enriches our work culture and drives our success.

Furthermore, we understand the importance of creating a supportive and inclusive interview process. Should you require any reasonable adjustments to facilitate your participation, please don't hesitate to let us know by emailing: disability.confidentUK@michelin.com.