Apprenticeship – Digital X
Starting October 2026.
Digital X brings together our digital, data, and engineering expertise to create simple, secure experiences and deliver innovative solutions that help the bank move faster and make banking better for everyone.
Programme length: 15 months
Salary: £25,785
Qualification gained: Providing Financial Services Level 6
Location: Edinburgh
This job is telephony based
Our people work in different ways depending on their roles, and apprentices follow their team’s approach, which may be onsite or hybrid depending on the job.
As a Customer Service Apprentice, you’ll be helping protect our customers and supporting our fraud prevention teams. You’ll learn how to process and investigate customer transactions, follow service level targets, and gather the right information to help deliver great outcomes for both customers and the business.
Day-to-day, you’ll be:
Our apprenticeships will support you to learn, grow and build a career you are proud of.
You’ll also get:
To thrive in this role, you’ll need the ability to collaborate and support the development of positive customer relationships through credibility, trust, and an unwavering focus on doing the right thing.
You’ll also:
Our apprenticeships are designed for people new to the subject. If you already have substantial experience or qualifications in this area, you may be overqualified. Please check our FAQs before applying.
You’ll also need to have the right to work in the UK for the full duration of the programme. Unfortunately, this role does not meet Skilled Worker Visa requirements.
We’re committed to building an inclusive workplace where everyone feels they belong. We welcome applications from people of all backgrounds and experiences.
If you need reasonable adjustments at any stage of the recruitment process or in the role itself, please let us know, we’re happy to support you.
Our application window closes once we receive enough applications to fill the cohort so apply as soon as you’re ready to make sure you don’t miss out.
Make sure you’ve listed your qualifications and experience on your CV before applying. Here’s an example of a good ‘CV.’
Visit our ‘Application Support’ page for information on the recruitment journey and answers to the most common queries.
Hours
35
Job Posting Closing Date:
Job Posting Closing Date is not yet published.Ways of Working:Hybrid
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate.
As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these.
Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence.
One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025.
We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
