Job Description

Customer Service and Sales Advisor – Guide Customers Through Life’s Biggest Moves

St Ives (Cambs)| £25,750 + commission (OTE £1,000 PCM)

Are you someone who loves great conversations, understands people, and knows how to turn trust into results? At Simplify, we help home movers feel supported, informed, and confident during one of the most important decisions they’ll ever make.

As a Customer Service and Sales Advisor you’ll combine exceptional service with commercial awareness to help customers choose the right Conveyancing support — transforming great conversations into successful conversions.

What Is Conveyancing?

When someone buys or sells a home, the legal ownership must be transferred safely and correctly. That’s what our Conveyancing teams do.

They handle contracts, conduct searches, manage enquiries, and ensure every legal requirement is met so our clients can move home smoothly.

Your role is to be the first friendly expert who helps customers understand this process and choose Simplify with confidence.

Your Role: Sales Through Service

As the first point of contact for home movers, your mission is to:

⭐ Deliver a genuinely supportive customer experience

• Use our proven sales framework to keep conversations clear, structured, and supportive.
• Explain the conveyancing journey in simple, reassuring terms (don’t worry — we’ll train you!).

⭐ Spot opportunities naturally

• Listen for buying signals and adapt your approach to meet customer needs.
• Highlight how Simplify’s speed, transparency, and specialist teams make moving easier.

⭐ Convert conversations into customers

• Guide customers toward the right service, based on what matters most to them.
• Build trust, handle objections professionally, and close sales confidently.
• Maintain a healthy pipeline that supports our Conveyancing teams and overall business growth.

What We’re Looking For

You’re the perfect fit if you have:

• Strong communication skills and the ability to reassure, guide, and influence.
• A service‑first approach with a natural commercial instinct.
• Confidence to adapt your style, think on your feet, and overcome objections.
• A results‑driven mindset with a genuine passion for helping people.
• Experience in sales or property services (helpful but not essential — full training provided!).
• A warm, friendly, professional style that makes customers feel in safe hands.

Why Join Simplify?

We’re the UK’s leading conveyancing and property services group, based in a modern St Ives office with free parking and great transport links.

You’ll enjoy:

• Competitive salary
• Uncapped commission
• 25 days holiday + 8 public holidays
• Option to buy/sell additional holiday
• Pension scheme & life assurance
• Enhanced family‑friendly policies
• Employee Assistance Programme
• Retail discounts
• Free conveyancing services for your own move
• An inclusive, supportive environment where your growth matters.