Job Description

Customer Service & Logistics Manager

Our story goes back more than 150 years, to the chilly southern coast of Scandinavia. From our early success in Sweden and Denmark, we’ve grown into the world’s leading specialist producer of plant-based oils, employing more than 4,000 people across the globe.

We work with our customers to make the products you love even better. The oils we produce go into making your chocolate extra-creamy or putting the crunch into your croissant. And it’s not just food, we work across industries to make products that are higher quality, healthier and better for the planet.

Everything we do is about Making Better Happen™.

AAK Locations

This position is based in Zaandijk, the Netherlands, with responsibility across our Zaandijk and Rotterdam operations.

About the role

Are you a people-focused supply chain leader who enjoys being close to the operation, getting things moving and continuously finding ways to make things better

As our Customer Service & Logistics Manager, you will have a key role in shaping how we serve our customers and run our logistics operations in the Netherlands. Leading the Customer Service and Logistics teams across Zaandijk and Rotterdam, you will have the opportunity to influence both the day-to-day operation and drive how we develop our ways of working for the future.

This is a broad leadership role where people, customers and operational excellence come together. You will own the end-to-end order-to-delivery process, covering Customer Service, transportation of bulk liquids and packed goods, external warehousing, inventory performance and logistics costs.

You will work closely with Commercial, Planning, Operations, Procurement and Quality, giving you significant exposure across the business. At the same time, as part of AAK’s European Customer Service & Logistics network, you will have the opportunity to exchange best practices and help turn continuous improvement, standardization and digitalization into action beyond the Netherlands.

If you enjoy leading people, rolling up your sleeves to solve real operational challenges and turning improvement opportunities into results, this is a role where you can make a visible impact on our customers, our teams and our business.

Responsibilities

• Lead, coach and develop the Customer Service and Logistics teams, building engagement, accountability and strong performance.
• Take ownership of the end-to-end order-to-delivery process, ensuring reliable execution, proactive customer communication and high service levels.
• Manage Customer Service operations, including order management, demand control and the monitoring of contract and forecast deviations in close cooperation with Commercial and Planning.
• Oversee transportation operations for bulk liquids and packed goods, managing delivery performance, carrier relationships, costs and contract compliance.
• Manage external warehousing operations, including inventory accuracy, stock movements, warehouse performance and compliance with quality, food safety and operational standards.
• Monitor and improve key Customer Service and Logistics KPIs, including delivery performance, customer satisfaction, carrier and warehouse performance, inventory accuracy and logistics costs.
• Manage departmental budgets and identify opportunities to improve productivity and reduce logistics costs without compromising service.
• Act as an escalation point for complex Customer Service and Logistics issues, driving root cause analysis, corrective actions and sustainable improvements.
• Collaborate closely with Commercial, Planning, Operations, Procurement and Quality to align customer requirements with operational capabilities and business priorities.
• Contribute actively to AAK’s European Customer Service & Logistics network, sharing best practices and supporting cross-site improvement, standardization and digitalization initiatives.

About you

You are an experienced supply chain professional who combines strong people leadership with a practical understanding of Customer Service and Logistics. You bring energy and a hands-on, solution-oriented mindset to the operation, while maintaining a broader business perspective. When challenges arise, you look for what can be done and help move things forward, and you know how to engage people and stakeholders when driving change.

We are looking for someone with:

• A bachelor’s degree in Supply Chain Management, Logistics, Business Administration or a related discipline, or equivalent relevant professional experience.
• Around five years or more of relevant experience within Supply Chain, Customer Service or Logistics, including proven people leadership experience.
• Experience leading customer-facing teams and managing Customer Service operations.
• Strong knowledge of transportation and logistics operations. Experience with bulk liquid transportation, packed goods and/or external warehousing is particularly relevant.
• Experience managing logistics service providers, including performance, KPIs, service levels, costs and contract compliance.
• Strong operational problem-solving, stakeholder management and communication skills.
• Experience working with ERP and logistics systems. Experience with SAP S/4HANA and Transporeon is an advantage.
• An understanding of budget management, cost optimization and continuous improvement.
• The ability to prioritize competing demands in a dynamic operational environment and bring teams and stakeholders with you through change.
• Fluency in English.
• Experience within food ingredients, food manufacturing or FMCG, as well as knowledge of food safety, quality, HSE, international supply chains and import/export requirements, would be an advantage.
• Dutch language skills are strongly preferred, particularly given the interaction with local operations and logistics service providers.

Contact and information

Please apply through our career portal.

For further information about the position or the recruitment process, please contact Linn Rubin, Talent Acquisition Specialist, at linn.rubin@aak.com.

About AAK

Everything AAK does is about Making Better Happen™. We specialize in plant-based oils that are the value-adding ingredients in many of the products people love to consume. We make these products better tasting, healthier, and more sustainable. At the heart of AAK’s offer is Customer Co-Development, combining our desire to understand what better means for each customer, with the unique flexibility of our production assets, and deep knowledge of many products and industries, including Chocolate and confectionery, Bakery, Dairy, Plant-based Foods, Special Nutrition, Foodservice and Personal Care.

Our 4,000 employees support our close collaboration with customers through 25 regional sales offices, 15 dedicated Customer Innovation Centers, and the support of more than 20 production facilities. Listed on Nasdaq Stockholm and with our headquarters in Malmö, Sweden, AAK has been Making Better Happen™ for more than 150 years.

AAK prohibits discrimination based on race, color, sex, sexual orientation, age, national origin, physical or mental disability, religion, veteran status, and any other class of individuals protected from discrimination under state or federal law in any aspect of the access to, admission, or treatment of students in its programs and activities, or employment and application for employment.

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