Job Description

This is a remote position. Role Overview We are seeking a detail-oriented and highly organized Customer Service & Admin Assistant to provide end-to-end administrative, customer service, and order management support. This role plays a critical part in ensuring smooth daily operations, accurate order processing, responsive customer communication, and timely reporting. The ideal candidate is proactive, deadline-driven, and capable of managing multiple priorities while maintaining high standards of accuracy and professionalism. Functional Responsibilities (Not Limited to) • General Admin including Triaging of phone calls, enquiries and emails • Order Taking Calls / Sales Calls / Customer Service / Database Hygiene • Order Keying / Validation / Highlighting discrepancies • Short Supply Notifications including following up available reorder dates • Order Invoicing in Portals and record maintenance for dispatches • Timeslot Booking with Transport • AR Related Work • Recorder retailer sales trends and demands using a variety of resources • Customer Weekly Reports and Forecasts • Assist with month end report downloads • Taking and recording consumer feedback via phone, email, web submission. • Closure of customer complaints and set up • Attend Regular meetings as required • Uploading of Recipes to customer from Instagram to Website • Review customer websites to ensure images / data is accurate • Market Research • Back up of key logistics functions Requirements • Intermediate MS Office Skills – Excel and PowerPoint is a must • Deadline-driven • Strong verbal and written communication skills • ERP Experience • Preferably worked with business to business sales with an Australian business. Work Environment & Expectations While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment. ✅ This role requires: • Discipline and commitment to set working hours (strict shift times, not flexible) • Use of time tracking software during work hours • Active participation in team and client calls with your camera ON • Consistent availability and responsiveness throughout your shift • Treating this as a long-term, full-time job—not a side gig or freelance task ⏱ Payroll is processed bi-monthly. We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you. Benefits 1. Monthly Salary: Php 35,000 2. Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month 3. You will be paid extra for overtime and Philippines' public holidays 4. Probation: 6 months and after Probation - 10 days annual leave credits - 5 days of sick leave 5. HMO offered after 6-months probation 6. Eligible for 13th Month Pay after 30 days 7. Annual salary review 8. Laptop provided after 30 days 9. Permanent work-from-home role. You will have to use your own internet. 10. SHIFT TIMES: 6:30 AM to 3:30 PM Philippine time, Monday to Friday