Auxis

Customer Service Analyst

Auxis  •  Colombia, CO / Barranquilla, CO (Onsite)  •  1 month ago
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Job Description

As a Customer Service Analyst, you'll work with a team that shares your desire to succeed while helping thousands of our customers pay and manage their policies. You'll also respond to inquiries, handle complaints, and resolve significant customer service issues.

Responsibilities

  • Process monthly payments, reinstallations, and renewals for existing customers.
  • Answer incoming calls related to payments and policy questions.
  • Make outbound calls for payment reminders, delinquent accounts, and pending cancellations to ensure the policy is active.
  • Maintain up-to-date customer records for existing and new customers.
  • Perform administrative tasks such as organizing, completing documentation, filing, and maintaining records.
  • Other tasks as assigned

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Skills and Experience

  • Bilingual (Spanish/English B2+ or higher).
  • High school diploma or GED is required.
  • 1 to 2 years of experience in Customer Service/Insurance Sales.
  • Ability to multitask, prioritize, and manage time effectively.
  • Availablity to work on weekends
  • Comfort to work in a fast-paced environment.
  • Good organizational and interpersonal skills with a strong customer focus.
  • Computer skills and strong written, verbal and interpersonal skills.
  • Ability to work independently with minimal or no supervision and quickly learn any company or proprietary software.
Auxis

About Auxis

Now part of Grant Thornton US, Auxis is a leading consulting and tech-enabled nearshore outsourcing pioneer focused on helping organizations achieve a competitive edge through innovative processes, leading technologies, and world-class shared services. Fortune 1000 and upper-middle-market organizations have relied on Auxis’ customized solutions since 1997 to obtain real benefits and ROI from their transformation programs.

Recognized as a top outsourcing company globally by respected research firms, Auxis delivers comprehensive solutions to modernize and scale business operations across Finance, IT, Cybersecurity, HR, Customer Service, and specialized industry functions. Its nearshore delivery platform is supported by award-winning Digital Transformation capabilities spanning Intelligent Automation & RPA, AI, Agentic, Analytics, and Cloud.

Auxis is a subsidiary of Grant Thornton, the brand name for Grant Thornton LLP and Grant Thornton Advisors LLC, the U.S. member firms of Grant Thornton International Ltd. Grant Thornton is part of the Grant Thornton International Limited network, which provides access to its member firms in more than 150 global markets.

Grant Thornton International Limited (GTIL) and the member firms, including Grant Thornton LLP and Grant Thornton Advisors LLC, are not a worldwide partnership. Services are delivered by the member firms. GTIL and its member firms are not agents of, and do not obligate, one another and are not liable for one another’s acts or omissions. Please see www.grantthornton.com for further details.

Industry
Unknown
Company Size
1,001-5,000 employees
Headquarters
Fort Lauderdale, FL
Year Founded
1997
Website
auxis.com
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