Oracle

Customer Service Analyst 1-Support

Oracle  •  Bengaluru, IN (Onsite)  •  6 days ago
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Job Description

1.Change Configuration & Implementation

Implement and configure changes in Cerner solutions based on client requirements and standardized build practices.

Manage end-to-end change lifecycle: request intake, analysis, scoping, build, testing, validation, and deployment.

Ensure builds follow established configuration guidelines and maintain consistency across environments.

2. Requirements Gathering & Analysis

Work with clients, solution architects, and internal teams to understand business requirements.

Estimate work effort, clearly define scope, and document configuration details for each change request.

Identify dependencies and integration points across interconnected modules or solutions.

3. Testing & Quality Assurance

Conduct unit, functional, and integration testing for all changes made.

Validate system behavior, troubleshoot issues, and make adjustments as needed.

4. Issue Investigation & Troubleshooting

Analyze and investigate configuration-related issues reported by clients or stakeholders.

Identify root causes and apply corrective changes without impacting other solutions or workflows.

Document resolutions and improvements for future reference.

5. Collaboration & Communication

Provide clear status updates to clients and internal teams.

Communicate risks, delays, scope changes, or dependencies proactively.

Translate technical configurations into understandable explanations for non-technical stakeholders.

6. Compliance, Standards & Documentation

Ensure all changes adhere to organizational guidelines, quality standards, and SLAs.

Update configuration tracking tools, change logs, and documentation.

Maintain audit readiness and follow ITIL-based change management processes.

7. Continuous Improvement

Identify opportunities to optimize workflows or standardize configuration practices.

Contribute to knowledge-sharing, training materials, and best-practice guides.

Support process improvements that enhance reliability and reduce rework.

1.Change Configuration & Implementation

Implement and configure changes in Cerner solutions based on client requirements and standardized build practices.

Manage end-to-end change lifecycle: request intake, analysis, scoping, build, testing, validation, and deployment.

Ensure builds follow established configuration guidelines and maintain consistency across environments.

2. Requirements Gathering & Analysis

Work with clients, solution architects, and internal teams to understand business requirements.

Estimate work effort, clearly define scope, and document configuration details for each change request.

Identify dependencies and integration points across interconnected modules or solutions.

3. Testing & Quality Assurance

Conduct unit, functional, and integration testing for all changes made.

Validate system behavior, troubleshoot issues, and make adjustments as needed.

4. Issue Investigation & Troubleshooting

Analyze and investigate configuration-related issues reported by clients or stakeholders.

Identify root causes and apply corrective changes without impacting other solutions or workflows.

Document resolutions and improvements for future reference.

5. Collaboration & Communication

Provide clear status updates to clients and internal teams.

Communicate risks, delays, scope changes, or dependencies proactively.

Translate technical configurations into understandable explanations for non-technical stakeholders.

6. Compliance, Standards & Documentation

Ensure all changes adhere to organizational guidelines, quality standards, and SLAs.

Update configuration tracking tools, change logs, and documentation.

Maintain audit readiness and follow ITIL-based change management processes.

7. Continuous Improvement

Identify opportunities to optimize workflows or standardize configuration practices.

Contribute to knowledge-sharing, training materials, and best-practice guides.

Support process improvements that enhance reliability and reduce rework.

Career Level - IC1

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Oracle

About Oracle

We’re a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective. We also created the world’s first – and only – autonomous database to help organize and secure our customers’ data.

Oracle Cloud Infrastructure offers higher performance, security, and cost savings. It is designed so businesses can move workloads easily from on-premises systems to the cloud, and between cloud and on-premises and other clouds. Oracle Cloud applications provide business leaders with modern applications that help them innovate, attain sustainable growth, and become more resilient.

The work we do is not only transforming the world of business--it's helping defend governments, and advance scientific and medical research. From nonprofits to companies of all sizes, millions of people use our tools to streamline supply chains, make HR more human, quickly pivot to a new financial plan, and connect data and people around the world.

At work, we embrace diversity, encourage personal and professional growth, and celebrate a global team of passionate people developing innovative technologies that help people and companies tackle real-world problems head-on.

If you’d like to join us, please visit our Careers page: https://www.oracle.com/corporate/careers/

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Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Austin, Texas
Year Founded
Unknown
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