The Role:
We’re looking for enthusiastic and customer-focused individuals to join our international support team.
Key Responsibilities:
Deliver outstanding customer service via phone, email, and chat
Support customers in your assigned country/language region
Troubleshoot issues and provide timely, effective solutions
Collaborate with internal teams to ensure smooth customer experiences
Maintain accurate records and follow up on customer interactions
Requirements:
Fluent in English and Spanish
Strong communication and problem-solving skills
Previous experience in customer service, ideally in software or hardware support
Self-motivated, organized, and able to work independently

🚨 73% of offshore teams fail within 12 months. We prevent EVERY failure pattern.
Even brilliant executives lose hundreds of thousands due to offshore disasters. It's not about experience—it's about the "Offshore Team Death Trap" 💀
📊 The Numbers Don't Lie:
- Industry Success Rate: 27%
- Our Success Rate: 95%
- Your Potential Savings: 60-70% cost reduction
🎯 Why We're Different:
- Failure Prevention First
- We focus on the 7 critical issues others miss
- Systematic prevention of common pitfalls
- Zero tolerance for predictable disasters
💎Complete Transparency
- Fixed fees, no hidden markups
- Full visibility into every process and cost
- No surprises, ever
🚑 Proven Rescue & Recovery
- We've saved countless failed offshore projects
- Full accountability from hiring to delivery
- Handle everything so you don't have to
🌟 What You Get:
- Dedicated LatAm professionals in YOUR time zone
- 60-70% cost savings without quality compromises
- Zero offshore disasters through proven prevention
- Fast hiring with quality talent
👥 Our Clients:
Smart startup founders and ambitious mid-market executives who refuse to become another offshore casualty.
🔥 The Bottom Line:
We deliver the savings other firms promise—without the disasters they create. Get the competitive edge of offshore teams without risking your company's future.
💬Ready to scale without the risk? Book a call with our CEO who has first-hand experience establishing remote and onsite teams across Mexico, India, US, and UK.
Book a Strategy Session: https://calendly.com/ld-nir-yu
📖 Featured: CEO Luis Derechin's book "The Offshore Team Deathtrap - Stop the Cycle of Failed Projects and Wasted Resources"