Job Description

Consumer Care/Customer Care

Permanent

At the Electrolux Group, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home!

All about the role:

In this role you will reporting to the Customer Service Manager Iberia, you will manage key customer accounts and ensure top-tier service delivery.

Location

The role is based in our office in Alcobendas (Madrid).

What you’ll do:

• Manage Electrolux key customers.
• Handle phone and email communications, returns and claims.
• Manage the portfolio of orders.
• Improve ways of working and processes.
• Drive improvements in processes, ways of working and tools.
• Create reports and perform data analysis to support business decisions.

Who you are:

• Degree in Business or related fields.
• Proven experience in a B2B customer service role.
• Excellent communication and presentation skills.
• Customer orientation and ability to adapt to a dynamic environment.
• Ability to multi-task, prioritize, and manage time effectively.
• Knowledge of SAP, Excel and Ticketing systems.
• Fluent in Portuguese, Spanish and English.

As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.

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