Job Description

Level: Entry
Job Location: Saint John, NB E2J 1M5
Position Type: SeasonalEducation
Level: High School
Travel Percentage: None
Job Shift: Any
Job Category: Hospitality - Hotel📅 Contract Term: May 11, 2026 – November 1, 2026
⏰ Schedule: Full‑time hours for the duration of the contract
📍 Location: Work from home anywhere in New Brunswick or on‑site in Saint John, NB
Please note - Cloud5 Communications cannot hire anyone on a Work Permit at this time due to the recent changes to Immigration rules. Specifically, we have reached the 10% maximum workforce on work permit rule. Should we fall below 10% we will remove this notation and open hiring to all.
About the Role
We are hiring Temporary, Full‑Time Customer Service Agents to support customers during a busy period. In this fixed‑term role, you will assist guests by phone to help them book, modify, or cancel reservations while delivering friendly, professional, and efficient service.
Each interaction is an opportunity to create positive customer experience and confidently guide customers toward completed bookings using a simple online reservation system.
Why This Opportunity
- Full‑time hours for a defined contract period
- Choice of work‑from‑home (NB‑based) or on‑site work in Saint John, NB
- Opportunity to gain valuable customer service and sales.
Key Responsibilities
- Handle inbound customer contacts via phone, chat, and email
- Accurately book, modify, or cancel hotel reservations
- Answer questions about the reservation process and available services
- Promote upgrades, promotions, and special offers when appropriate
- Follow approved call and sales flows to meet quality and conversion targets
- Recognize booking opportunities and confidently close reservations
- Represent the client’s brand with professionalism and care
- Use standard tools such as soft phones, email, webcams, and web browsers
- Stay current on promotions, processes, and required training
The responsibilities listed above describe the general scope and level of work and are not intended to be an exhaustive list of duties.

Qualifications

Qualifications
- Must be able to commit to the full duration of the temporary, full‑time fixed‑term contract (May 11, 2026 – November 1, 2026)
- Strong verbal and written communication skills
- Customer‑focused approach with a professional and confident phone presence
- Sales, booking, or conversion experience is considered an asset
- Fluent in spoken and written English
- Strong multitasking, organizational, and problem‑solving skills
- Comfortable working in a fast‑paced, high‑volume environment
- Able to work effectively both independently and as part of a team
- High School diploma or equivalent
- Willingness to consent to and successfully complete a criminal record check
- Must be legally entitled to work in Canada (Canadian citizen or permanent resident)
Please note - Cloud5 Communications cannot hire anyone on a Work Permit at this time due to the recent changes to Immigration rules. Specifically, we have reached the 10% maximum workforce on work permit rule. Should we fall below 10% we will remove this notation and open hiring to all.
Work From Home Requirements
For candidates choosing the work‑from‑home option:
- Must reside in New Brunswick
- Must have a private, quiet working space suitable for handling confidential customer conversations (Home office assessment will be completed)
- Must have reliable, high‑speed internet