Customer Service Assistant (Part-Time | 20 Hours per Week)

📍 Australia (Hybrid – Office & Work from Home)

Looking for a flexible role that fits around your lifestyle? Join Allianz Partners as a Customer Service Assistant and build valuable skills while working consistent weekday morning hours in a supportive, global organisation.

About the Role

As a Customer Service Assistant, you’ll be the first point of contact for our customers, supporting them through a range of enquiries—from everyday questions to more complex situations.

Using your communication skills, problem-solving ability, and digital tools, you’ll help deliver efficient, personalised customer experiences that make a real difference.

What You’ll Be Doing

• Manage inbound and outbound customer interactions with professionalism and care
• Understand customer needs and deliver accurate, timely resolutions
• Record interactions and case details in CRM systems in real time
• Manage enquiries end-to-end, ensuring follow-through
• Collaborate with internal teams to resolve complex cases
• Contribute to a positive, high-performing team environment

What We’re Looking For

• Strong communication and interpersonal skills
• A customer-first mindset with a solutions-focused approach
• Confidence using systems and digital tools
• High attention to detail and ability to multitask
• Reliable, adaptable, and a strong team player
• Year 12 (or equivalent)

Customer service or call centre experience is highly regarded but not essential.

Working Arrangements

Part-Time Hours (20 Hours Per Week)

• Monday to Friday only – no weekend work
• 5 days per week
• 4-hour rotational shifts between 6:00am – 11:00am
• Perfect for early risers or those seeking work-life balance

Training Requirement (Full-Time)

To set you up for success, you must be available for:

• 3 weeks full-time training (in-office)
• Monday to Friday, 8:00am – 4:00pm

After training, you will transition into your part-time roster

Hybrid Working

Following successful completion of your 6-month probation

• ✅ Work from home up to 3 days per week
• ✅ 2 days in the office

Why Join Allianz Partners?

At Allianz, we’re committed to helping our people thrive. You’ll be part of a global organisation that values flexibility, development, and innovation, supported by modern systems and a strong culture of care.

This role offers the perfect balance of structured part-time hours, career development, and hybrid flexibility