We are seeking a Customer Service Agent to reinforce our Customer Service team. Multilingual Proficiency: Fluent in French, Italian and English, a good command of a fourth language would be a plus (German or Spanish), enabling effective communication across diverse customer bases.
- Exceptional Communication Skills: Able to engage in clear, empathetic, and impactful conversations, building trust and strong relationships with customers and colleagues alike.
-Customer-centric Approach: Committed to delivering outstanding customer service by taking full ownership of enquiries through to resolution. Known for providing personalised, friendly, and efficient support that exceeds expectations.
-Proven Customer Service Experience: Strong background in customer facing roles, demonstrating the ability to resolve issues effectively while maintaining a professional and positive attitude.
-Quick Thinking & Problem-Solving: Comfortable making sound decisions in a fast-paced environment, with a proactive approach to identifying and addressing customer needs.
-Strong Multitasking Abilities: Capable of managing multiple tasks and priorities simultaneously without compromising quality or attention to detail.
-Tech-Savvy & Adaptable: Confident using a variety of digital tools and CRM systems, with the flexibility to quickly adapt to new technologies and processes.
-Team Collaboration: A reliable and cooperative team player who contributes to a positive working environment and supports colleagues in achieving common goals.
-Time Management & Organisation: Excellent organisational skills with the ability to prioritise effectively and meet deadlines under pressure.
-Cultural Sensitivity: Able to interact respectfully and effectively with people from diverse cultural backgrounds, ensuring inclusive and thoughtful service delivery.
YOUR TASKS :
- Respond to potential and existing customers through multiple channels (phone, email, chat room, social media, etc.).
- Take responsibility for customers' problems and track the requests accurately and efficiently.
- Manage orders from receipt to delivery.
- Maintain accurate records and document customer service actions and discussions.
- Maintain an orderly workflow according to priorities.
- Be the point of contact for the onboarding of new customers.
- Occasional translations or assistance to other services.
- Bring in ideas to improve the customer service experience; your voice counts!
WHAT YOU BRING WITH YOU :
High level of judgement, integrity and confidentiality.
Start-up spirit.
Positive attitude.
Multitasking skills.
WHAT WE OFFER
Flexibility timetable
Join an awesome and passionate team
Work in Finance - Precious metals
Work from home
START DATE:
As soon as possible
Salary 15-17€/ hour according to experience
The MKS PAMP GROUP is an industrial and trading services group specialising in all aspects of the precious metals business. This family company was established over 60 years ago and is now an innovative global business serving precious metals producers, users and traders worldwide.
This leading integrated precious metals group comprises four major brands: MKS, PAMP, MMTC PAMP and MTB, employing over 650 people. The group has a local presence in key precious metal markets, through 2 refineries and mints and 14 offices.
The group also prides itself on its excellence in corporate and social responsibility, its leading role in developing an ethical and transparent value chain and constant innovation in its products and services.
