We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Customer Service Agent Level 1
Mandaluyong, Metro Manila
Reporting to: Team Leader
We’re an award-winning global outsourcer providing contact center and back office services. As an agent for Customer Service, you will be required to provide a level of outstanding and unique service for our valued customers.
A SNAPSHOT OF YOUR ROLE
Understand customers’ needs and expectations whilst providing each customer with a personalized experience
Answer customer inquiries and transfer calls to the appropriate department as necessary
Ensure customer satisfaction by providing exceptional customer service
Impact the company’s bottom line by resolving problems at first point and turning frustrated clients into repeat customers
Contribute innovative ideas in the improvement of the customer journey
Ensure quality and standards, policies and procedures are maintained at all times
Perform other related duties as assigned by management
Championing team culture-based initiatives such as the campaign's way
Ensure complaints are resolved at their level with proper resolutions provided
Adjust the level of support in accordance with the business needs
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Ensure all processes are performed as per procedure
A BIT ABOUT YOU
Excellent in customer service.
With excellent English communication, listening and organizational skills.
Results oriented, self-directed, proactive.
Able to adjust quickly to changing priorities and conditions in the work environment.
Flexible schedule availability as per business requirements
A solutions provider with a “CAN DO” attitude
Good organizational skills and the ability to multitask and prioritize o Balanced decision-making
Strong analytical and problem-solving skills
Ability to effectively interact with staff at all levels of the organization
Must be able to recognize opportunities for improvement of process and practices
Ability to pro-actively offer ideas and solutions to issues affecting team performance o Excellent verbal and written communication skills
Strong complaint handling, negotiation and conflict resolution skills preventing cancellations, ICOF disputes and TIO
WHAT SUCCESS LOOKS LIKE
High customer satisfaction.
Achievement of team’s pre-defined KPIs and SLAs.
Excellent feedback from customers.
WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
Collaboration
Impact
Passion
Transparency
Join the A-Team and experience the A-Life!
Acquire Intelligence helps companies grow faster and operate smarter through intelligent outsourcing and AI consulting.
We deliver innovative, data driven services across back office, contact center, customer experience, and digital operations. Our global outsourcing solutions include Remote Teams, Co-sourcing, and comprehensive managed services across both onshore and offshore delivery. Each solution is designed to deliver real outcomes and lasting impact.
We take an entrepreneurial approach. Fast moving, accountable, and focused on results using our proven framework of Automate. Eliminate. Reallocate.
We identify opportunities to automate with intent, remove inefficiencies, and shift work to where it creates the most value.
With teams in Australia, the United States, the Philippines, and the Dominican Republic, we bring global reach with hands on execution. And while we lead with technology, people remain at the heart of everything we do.
Founded in 2006, we are Safe, Flexible and Innovative. This is how Acquire Intelligence transforms businesses with intelligent solutions.
www.acquire.ai
