We are looking for a Customer Service / Rental Agent to join our team and be responsible for delivering an excellent customer experience throughout the vehicle rental journey.
The role involves handling customer check-in and check-out, responding to rental-related queries and concerns, inspecting vehicles, maintaining fleet inventory, and supporting daily fleet operations. The successful candidate will also be responsible for promoting additional rental services and supporting accident, damage, and technical defect reporting.
The ideal candidate should have strong communication and customer service skills, good attention to detail, the ability to multitask, and a very good command of English.
Bachelor’s degree.
0–3 years of relevant experience.
Previous experience in the customer service or service sector is preferred.
Very good command of English, both verbal and written.
Fluent Arabic, both verbal and written.
Good communication and customer service skills.
Good operational and multitasking abilities.
Strong attention to detail and accuracy.
Basic knowledge of MS Office applications.
Ability to work in a fast-paced environment and handle customer queries professionally.
Valid driving license and good driving skills.
Established in 1980, Abou Ghaly Motors Group has been the home for some of the world’s most renowned Automotive brands, developing an unmatched reputation of distinctive customer experience. Customer centricity, technology and deep local knowledge have been “the” vital ingredients in our recipe to distinctiveness, providing our customer with the inimitable experience they deserve.
The very early beginnings of the Group led the way to the introduction of the “authorized agent/dealer” concept in the Egyptian market, when the Group was one of the first to be appointed as official agent for several new Automotive brands launched in Egypt back then. This setup played a pivotal role in the success of this new experience in the Egyptian market and since then, the name “Abou Ghaly Motors” has been intimately associated with the success of new brands’ introduction to the Egyptian market. Today Abou Ghaly Motors Group represents Maybach ® Mercedes Benz ®, Alfa Romeo®, Chrysler®, Jeep®, Dodge®, Ram®, Subaru®, Geely® Petronas® London Cab® and SIXT Car Rental brands in Egypt.
A diverse fabric of brilliant people constitutes our “Leaders of the Future”, the combination of fresh young talents and well-rounded experienced veterans work together every day to deliver on our customers’ promise while growing our business, and our organization. The group has a solid line-of-site to our vision for the future, and all what it takes to grow the business more than three folds over the coming five years; Group's Brand strength, the heritage and relationships with the right customers and partners, the extensive data, technologies, vertical-integrations and synergies between sectors, the future plans, market insights, our growth drumbeat and our people, all confirm our ambitious projections for the future.
