Job Location Corporate - Clackamas, OR 97015 Position Type Full Time Salary Range $18.00 - $18.00 Hourly
A world where no resource is wasted.
To ensure that no resource goes to waste by empowering people to redeem every container easily, efficiently, and effectively.
We are loyal, resilient, trustworthy, creative, competent, and engaged.
Dive into a role where every call or email is an opportunity to make a difference. At OBRC, we're on the lookout for a dynamic individual who thrives in a fast-paced environment, managing a high volume of inbound communications with precision and timeliness. This position will be communicating orally and in writing with OBRC and BottleDrop customers. The Customer Service Agent will identify customers’ needs, clarify information, research any issues, and provide solutions. Superior organizational skills and accuracy must be demonstrated consistently. As a Customer Service Agent, you'll often engage in online information retrieval and work with word processing, spreadsheets, our in-house software, and Outlook.
Excellent customer service in person, on the phone, and via email
Strong phone and verbal communication skills along with active listening
Knowledge of generally accepted office practices and procedures
Experience in organizing and maintaining accounts and files
Ability to follow general instructions and understand directions for completing assigned projects
Computer experience, particularly with word processing and excel spreadsheets
Upbeat positive attitude and professional demeanor
Must be reliable and able to work independently
Pre-Employment drug screen. Does not include THC testing.
Location: Our office is based out of our Clackamas Headquarters, providing a central and accessible location for all team members.
Coffee Lovers Rejoice: Enjoy unlimited access to our state-of-the-art coffee machine in the break room. Whether you're a fan of espressos, lattes, or a classic cup of joe, we've got you covered - all for free!
Comprehensive Health Benefits: We prioritize the well-being of our employees. Choose from our health insurance packages, including vision and dental. While these benefits are employee-funded, we've ensured they are both comprehensive and competitive.
Friendly Coworkers: Join a team of supportive and friendly colleagues who are passionate about their work and always ready to collaborate.
401(k) Matching Program: After 60 days of employment, enjoy a 100% match on contributions up to 4% of your compensation, plus an additional 50% match for the next 2%.
Oregon Beverage Recycling Cooperative is the industry steward of Oregon's bottle deposit and redemption system. Through our BotttleDrop Redemption Centers and partnerships with retailers, we collect nearly all the containers redeemed in Oregon, return deposits to consumers, and provide a high quality source of recycled raw materials for manufacturers.
We are a not-for-profit cooperative business made up of over 150 Oregon beverage distribution companies. Our workforce of more than 500 employees provides a fast, easy, and accountable system for recycling beverage containers. And, just as Tom McCall envisioned it more than 45 years ago, we deliver a cleaner, greener, Oregon at zero cost to taxpayers.
We are a growing company with a track record of innovation. In just the last year, we've added 14 more locations for people to return their empties, while also expanding capacity at our processing plants so that we can accommodate higher recycling rates and more container types with redemption value. We will continue to expand in the future with even more locations, new partnerships to help raise money for non-profit community groups, and new programs that will build on our leadership in container recycling.
