Job Description

Position Summary

The Customer Service Agent, Charter Operations (Charter Specialist) provides day to day assistance with the flights for various clients to and from varied sites.

What You'll Do

• Check-in and board passengers with the utmost efficiency and professionalism;
• Provide administrative support prior to and after arrivals and departures;
• Create and make changes to passenger reservations;
• Answer radio calls from flight crew and enter info into flight tracking system for arrival and departure times, doors closures, airborne time, etc. Assist crew with requests for air stairs, GPU's and other requests as required;
• Collaboration with Account Managers and Operations Control Centre to manage charter operations;
• Provide assistance to Charter Coordinators for the set up and execution of ADHOC Charters;
• Liaise with Operations Control Centre; charter customers; and sub-contractors as required;
• Work collaboratively with team members to assist with irregular operations and recovery as required;
• Actively participate in the company's safety management systems program and demonstrate knowledge of employee responsibilities regarding safety;
• Other duties as assigned.

What You'll Bring

• High School diploma or equivalent related work experience;
• One (1) year of customer service experience;
• Computer knowledge and reservation system experience a definite asset;
• Proven ability to work independently with limited supervision or direction;
• Excellent interpersonal skills including oral and written communication;
• Previous experience and/or knowledge of airline operations is considered an asset;
• Proven ability to effectively handle diverse and challenging situations with poise and diplomacy;
• Ability to manage priorities and conflicting demands;
• Well organized and detail orientated;
• Must be available for shift work (includes weekends, nights, statutory holidays);
• Must be able to continuously lift up to 45lbs;
• Ability to communicate in Inuktitut a definite asset;
• Ability to obtain a Restricted Operator Certificate With Aeronautical Qualifications (ROC-A);
• Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Total Rewards & Employee Benefits

• Biweekly vacation pay
• Paid personal leave time
• Comprehensive health, dental, and life insurance coverage
• Short-term and long-term disability benefits
• Retirement Savings Plan and Employee Share Purchase Program
• Travel privileges with Canadian North and over 100 partner airlines
• Cargo shipping privileges
• Career growth and advancement opportunities within a respected Canadian airline

Accommodation During the Recruitment Process

Canadian North is committed to creating an inclusive and accessible workplace. Accommodation is available upon request at all stages of the recruitment and onboarding process. If you require accommodation, please email recruit@canadiannorth.com and we will work with you to meet your needs.

Closing date: September 15, 2026