Job Description

Cape York Solutions has an exciting and challenging opportunity for a Customer Services Agent to join the Opportunity Hub team in Aurukun. The role helps to deliver services and programs to Services Australia customers in community.

What’s on Offer:

• A meaningful role working directly with families in community.
• Salary Packaging Benefits! Package up to $15,900 of your annual salary tax free. Less tax = more take home pay for you!
• Additional $2,650 pre-tax for entertainment expenses (meals, holiday accommodation etc.)
• Employee Assistance Program - free and confidential counselling service available to all staff.
• Positive workplace culture with supportive management and leadership

The Role:

As Customer Service Agent you'll identify customer entitlements and access to government and non-government services. Customer interactions are predominantly face-to-face but may also occur via the telephone and by written correspondence.

Key responsibilities include:

• Provide professional and welcoming customer service to customers
• Assist customers in accessing and using digital services
• Educate and encourage customers to engage with services through online platforms, including myGov and related mobile apps
• Provide advice to customers in relation to their eligibility for access to government entitlements and services

What you’ll need:

• Demonstrated ability to research and apply knowledge of legislation, policy and procedures in relation to the delivery of government entitlements and services
• Demonstrated ability to engage and interact with customers and stakeholders face-to-face, by telephone and in writing
• Demonstrated ability to adapt to a demanding and changing work environment to achieve outcomes
• Ability to respond to sensitive customer interactions to achieve an effective outcome
• Strong knowledge of communities within the Region
• Possess or have the ability to rapidly acquire, administration skills and computer literacy
• Possess or have the ability to obtain a Working with Children Blue Card and successfully complete a Police Check.

If you're organised, community-minded, and thrive on providing exceptional support—this role is for you.

How to Apply – submit a copy of your resume highlighting your relevant skills and experience

Download the full Position Description - https://capeyorkpartnership.org.au/jobs/

Applications Close Friday 23 January 2026

For more information, contact: Alicia Nas on (07) 4046 0600

Aboriginal and Torres Strait Island people are encouraged to apply.

Apply now to join Cape York Solutions.