Job Description

About VIP Hospitality LLC

Incorporated in 2004, our company seeks to efficiently elevate the experience of valued patrons and guests served by our contractees exclusively within the hospitality, travel, and tourism industries.

About the role

Customer Service Agent’s will service SEA airport’s Terminal checkpoints and the International Arrivals Facility by seeking out opportunities to guide, support, and inform all passengers, visitors, and airport employees. Our core emphasis when performing the role is great customer service!

What you'll do

• You may find yourself: wayfinding lost travelers; organizing queues; assisting customers with processes; redirecting attention to changing procedures; guiding groups to faster alternatives; and reporting any facility or stakeholder issues to ensure a positive experience for all. As part of a shift team, you will also be responsible for communicating daily operation changes via radio system, give feedback, and serve as a point of contact within your given area when positioned.

Requirements

• This position requires the ability to stand or be mobile for 8 hours per day.
• This position requires the ability to obtain an airport SIDA badge and/or Custom & Border Patrol seal.

Qualifications

• Successful applicants would attain a high school diploma or general equivalence and either one (1) year of customer service experience at a medium to large hub airport or two or more (2+) years of customer service experience in another setting.Preferred qualifications include being bilingual or multilingual in languages commonly spoken in the region or used in business interactions with guests and stakeholders, such as Spanish, Mandarin, Cantonese, Farsi, Hindi.

What We Offer You

• Selected applicants will start at a minimum of $20.74 per hour. All benefits-eligible team members may participate in medical, dental, and vision insurance options. All qualified team members will automatically be included in a matching 401(k) plan after 90 days unless opting out. Sick time and vacation paid time off accruals will also be available to team members based on individual qualifications. Parking pass eligibility with company coverage of all related payments are also available to qualifying team members.

Schedules

• Shift schedules currently available for this position range as follows: 3:00am to 11:30 am, 3:45am to 12pm, & 11:30am to 8pm.

Additional Considerations

To work you must provide necessary documentation to prove employment authorization, and for work specifically at an international airport, you will be required to provide necessary documentation and obtain clearance for an airport ID, post-offer of employment.

Physical Demands:

Ability to stand for extended periods of time, including frequent walking that can exceed 8 hours based on business needs.

Ability to lift up to 50 lbs.

The pay range for this role is:

$20.74 per hour (SEA-TAC Airport)