Job Description

Black Pearl Consult is looking for a customer-focused and organised Customer Service Agent to support daily customer service operations in Sajja, Sharjah. The successful candidate will be responsible for handling customer enquiries, processing orders, coordinating deliveries, resolving complaints, and ensuring a smooth customer experience. The ideal candidate should have excellent communication and coordination skills, experience in customer service, and preferably knowledge of ERP systems, particularly Odoo. Key Responsibilities Handle incoming customer enquiries through phone calls, emails, WhatsApp, and other communication channels. Assist customers with product information, order status, availability, pricing, and delivery schedules. Process customer orders and update relevant information in the company's ERP system, preferably Odoo. Coordinate with warehouse, logistics, sales, and delivery teams to ensure timely order fulfilment. Follow up on pending orders, deliveries, exchanges, and returns. Handle customer complaints and concerns professionally and provide appropriate solutions. Maintain accurate customer records, service requests, and communication history. Monitor order progress and proactively update customers on any delays or changes. Coordinate with internal departments to resolve customer-related issues efficiently. Prepare daily customer service reports and maintain proper documentation. Ensure a high standard of customer satisfaction and professional communication. Requirements Bachelor's degree or diploma in Business Administration, Customer Service, or a related field is an advantage. Minimum 2–3 years of experience in customer service, preferably within furniture, retail, or trading industries. Good knowledge of customer service procedures, order processing, and delivery coordination. Experience using Odoo ERP software is highly preferred. Familiarity with Odoo Sales, Inventory, and customer order management modules is an advantage. Proficient in Microsoft Office, particularly Excel. Excellent verbal and written communication skills in English. Arabic communication skills are an advantage. Strong problem-solving, multitasking, and organisational abilities. Ability to handle customer complaints professionally and work under pressure. Willing to work in Sajja, Sharjah. To view other vacancies we have, please check our website ( www.blackpearlconsult.com ) and follow us on our social media accounts - LinkedIn / Instagram Follow the Black Pearl channel on WhatsApp. Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website - www.blackpearlconsult.com . ​