Locations: Greater Portmore, St. Catherine, Jamaica
Categories: Operations
Req ID: 2521
Customer Service Agents will handle inbound telephone calls for customer who are reporting an auto or property claim at first notice of loss.
Responsibilities
Transaction support shall consist of, but is not limited to, the following:
Provide call support to customers who which to file a claim.
Identify the peril or loss type – Good Probing Skills.
Gathering deals for what was damaged, who was involved, where it had, any injuries, the roles that they played. Taking note of what the customer has said to show that you are actively listening so the customer does not have to repeat.
Must be willing and able to use the tools and articles to assist customer.
To schedule an inspection based on the optimum choice in the system.
Be willing and able to transfer to another department to get the customer assistance if they can’t help them.
Qualifications
Must have a pleasant-speaking voice, good articulation, rate of speech and ability to be clear and concise.
Must be able to educate the customer on the various methods of inspections.
Must be able to empathetically connect with and provide relief to callers in a stressful situation
Must have a demonstrated ability to problem-solve, show persistency, attention to details, adherence to applicable policies and remain resilient.
Must be able to produce results in a timely and accurate manner.
Must have excellent written and verbal communication skills.
Must be able to demonstrate reading comprehension proficiency.
Must be able to demonstrate an ability to follow directions/procedures.
Must have demonstrated proficiency with PC applications, Windows environment, accessing the Web/Internet and Email.
Must be able to work in a fast-paced environment and think on his/her feet and be know when to escalate to a supervisor, using critical thinking skills.
Must be able to work under pressure
Ability to work independently and in a self-directed manner.
Must be highly organized.
Must demonstrate flexibility and adaptability
Must demonstrate a level of confidence
Minimum Qualifications:
Minimum 3 CXC passes or equivalent qualification is preferred, Or a combination of experience and related skills and the ability to pass internal Ability to type 30 wpm with at least 80% accuracy
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.
ibex leverages its diverse global team of more than 33,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 170 million critical customer interactions annually on behalf of our clients, driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
