Job Description

We’re looking for a Customer Service Agent to join our vibrant support center, where every day brings new challenges and exciting opportunities to grow.

At our rapidly expanding international company, we’re passionate about delivering outstanding service and we do it all in English.

That means all customer interactions and internal communications are 100% in English, so a high level of written and spoken English is essential.

What You’ll Do:

• Provide high-quality written support to merchants and end customers, no phone calls, just smart, thoughtful messaging.
• Use logic, empathy, and efficiency to meet performance goals and deliver excellent service.
• Identify and escalate urgent issues to your Team Leader to ensure smooth operations.
• Share ideas and feedback to help improve team processes and the overall customer experience.

What We Offer:

• A positive, energetic work environment with supportive teammates and engaged leadership.
• Monday to Friday workweek, 9:00–18:00, with one weekly shift from 12:00–21:00.
• Real opportunities for professional growth in a fast-growing, global company.
• The chance to be part of a professional, ambitious, and fun team.
• Attractive terms and a competitive compensation package.
• Hybrid position — working 3 days a week from our office in Bucharest, located at Hotspot Skyhub, 13th floor, Sosea Orhideelor 15a (adjacent to The Bridge).

Requirements

• Fluent Italian/German - both written and spoken- advantage
• Fluent English - both written and spoken, is a must.
• Clear, kind, and concise communication skills.
• Strong multitasking and time management abilities.
• A proactive, problem-solving mindset with a service-first attitude.
• A team-oriented spirit and a desire to learn and grow