Five Star Solutions

Customer Service Agent

Five Star Solutions  •  Guatemala City, GT (Onsite)  •  20 hours ago
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Job Description

We’re looking for experienced customer service associates with a drive to ensure the best possible experience for our clients. Our company has been in business for over 35 years in the U.S. and has recently started operations in Guatemala!
 
This position is on-site in Z.10, Guatemala City. Eventually, it could become a work-from-home position if you meet the work-from-home guidelines. (Work-from-home opportunities are granted based on performance, attendance, and business needs, and are not guaranteed.)

Qualifications

  • Must be able to speak, read, write, and understand English fluently (C1 or above).
  • 3 months to 1 year of previous call center, customer service, or office experience required.
  • High school diploma preferred.
  • Technically savvy and able to multitask.
  • Positive attitude, quick learner, and able to work independently.
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Hours and Status:

  • Status: Full Time. Day, Mixed, Nights
  • Monthly bonus opportunity (performance bonus).
Five Star Solutions

About Five Star Solutions

Powered by People. Elevated by Technology.

At Five Star Solutions, we bridge the gap between digital innovation and human connection. Our contact center operations are built on a foundation of integrated AI and scalable CX technology, then brought to life by global teams who know how to apply those tools to deliver consistent, world-class customer care.

We build and run intelligent CX environments that connect agents, data, workflows, and automation into a unified system. This integration allows organizations to move faster, scale easily, and maintain consistent service quality as customer demand changes.

Our teams apply the latest CX platforms, AI-assisted guidance, and real-time analytics to improve visibility, streamline operations, and reduce the cost of customer support. By aligning advanced technology with highly trained agents, we help organizations resolve issues efficiently while delivering reliable, high-quality experiences.

With more than 40 years in the industry, Five Star operates globally with onshore, nearshore, and offshore delivery models. This flexible approach provides the right balance of expertise, coverage, and cost efficiency for regulated, high-growth, and high-demand environments.

Five Star brings people, processes, and technology together to create CX operations that are adaptable, scalable, and built to perform over the long term.

Industry
Consulting & Advisory
Company Size
201-500 employees
Headquarters
Sioux Falls, SD
Year Founded
Unknown
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