SGS

Customer Service Agent

SGS  •  Baar, CH (Onsite)  •  3 hours ago
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Job Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our over 99k employees operate a network of 2,500 offices and laboratories, working together to enable a better, safer and more interconnected world.

1. Administrative processing

  • Act as the point of contact for Global Business Services (GBS) Team and auditors for CertIQ issues
  • Coordinate of audits and deadline control / scheduling in CertIQ
  • Correct recording in CertIQ database / CRM
  • Attend to ad-hoc & various client issues
  • Liaise with clients before and after audits
  • Record, review, and process invoices from auditors
  • Support GBS Team with invoicing issues

2. Sales processing

  • Technical and commercial clarification and preparation of quotes and orders for ISO 9001, 14001, and 45001, as well as social standards such as Fair-ON-Pay and SODK OST+
  • Support Sales Managers and Global Key Account Managers in their activities
  • Follow-up on quotes, including customer calls
  • Management of customer data

3. General

  • Act as vacation deputy for other back-office colleagues

Qualifications

  • Completed commercial education
  • Minimum of 5 years’ experience in customer service

Required Skills/Attributes

  • Language(s): Fluency in German & English
  • Ability to deal with modern PC applications
  • A collaborative mindset with strong team spirit

Additional Information

What we offer

  • Modern office facilities
  • Flexible working conditions
  • On-site fitness center and canteen
SGS

About SGS

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and trusted specialized brands, including Brightsight, Bluesign, Maine Pointe and Nutrasource.

Community Guidelines

SGS encourages all fans of this page to participate in conversations through questions and comments. Any comments arising from persons sharing or reproducing any communications published by SGS is not controlled or endorsed by SGS.

We want to promote an informative and enjoyable environment within this community. We therefore ask that you post content that is both relevant and respectful and you follow LinkedIn's Professional Community Guidelines.

Posts will be removed if they are:

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Intellectual Property Statement

Except where expressly stated otherwise, all intellectual property rights, including copyright and trademarks, in any and all communications and materials in any form published by or on behalf of SGS are owned by © SGS Société Générale de Surveillance SA (2025).

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
Baar, CH
Year Founded
Unknown
Website
sgs.com
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