Fixed Term Contract 12 Month - Full time position
Closing Date : 2nd June 2026
Salary: €31,824.02 +( €2,035 Flex per annum)
With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. From global icons like Johnnie Walker, Guinness and Tanqueray to Smirnoff and Don Julio, we create brands consumers love. Bring your passion and use your curiosity as you explore, collaborate and innovate. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.
Join us to create a career worth celebrating.
Our Marketing team are creators, helping to build and nurture some of the world’s most loved brands. We craft meaningful connections with consumers and bring our brands to life through creativity, insight and innovation. Everything we do is grounded in a deep understanding of consumer behavior, trends and experiences.
You’ll be part of the Reservations Team within Irish Brand Homes, supporting customer engagement across the Guinness Storehouse, Guinness Open Gate Brewery, Roe & Co Distillery and Smithwick’s Experience Kilkenny. The team manages customer interactions from booking through to post-visit engagement, ensuring a seamless and high-quality experience.
As a Customer Service Agent, you will act as an ambassador for Irish Brand Homes, delivering exceptional customer service across all channels. You will support customers from initial enquiry through to post-visit engagement, ensuring a seamless, digital-first experience while supporting ticketing operations and internal coordination.
What’s in it for you?
You’ll gain exposure to a fast-paced, customer-focused environment, working across multiple iconic Irish visitor experiences while contributing to continuous improvement and innovation in the customer journey.
We’d love to work with you if you have:
Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one.
We recognise and value performance, offering our people a highly competitive rewards and benefits package.
Join us and you can also expect a highly competitive and flexible rewards and benefits package including:
Our purpose is to celebrate life, every day, everywhere. Creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that values different backgrounds, experiences and perspectives.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to new heights and shape the future of celebrations.
Feel inspired? Then this may be the opportunity for you.
If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.
Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we’ll never ask for money.
Worker Type :
Regular
Primary Location:
Storehouse
Additional Locations :
Job Posting Start Date :
2026-05-26
Diageo's official LinkedIn account. We're a global leader in premium drinks, across spirits and beer, a business built on the principles and foundations laid by the giants of the industry.
With over 200 brands sold in 180 countries, our portfolio has remarkable breadth. From centuries-old names to exciting new entrants, and global giants to local legends, we're building the very best brands out there, and with over 30,000 talented people based in over 135 countries, we're a truly global company. With such diversity, we're able to truly represent our broad consumer base and think differently about the future.
To maintain our position as leaders in the alcoholic beverage market, we always invest in the future and are mindful of the impact we have. Because just like the legends of our past, we're here to raise the bar – for people as well as the planet.
