Job Description

Your next opportunity

Do you pride yourself on being a reliable, driven and self-motivated individual? Then we want YOU to join our Customer Service team based in our Concrite Contact Centre at Sutherland on a Permanent Full-Time basis!

We are seeking a Customer Solution Agent to provide support for our customers in relation to orders and general inquiries. In this opportunity, you will be required to be available for an 8-hour shift Monday to Friday and Saturdays on rotation as overtime.

Your day will involve

• Receive orders and enter them into our systems in a precise and agile manner (with training provided)
• Understand production capabilities of the Boral plant and truck network
• Monitor progress of deliveries and provide delivery status information to the customer, using vehicle tracking systems
• Build professional relationships with customers and internal teams.

What are we looking for?

• Punctual, professional and reliable team members that look forward to joining your peers in the office - 5 days per week.
• Enthusiasm and customer focused individuals that are willing to be an integral part of a busy contact centre team
• Exceptional communication skills to identify and resolve customer issues and capture customer orders
• Manage competing priorities in a high-volume environment while ensuring customers are provided exceptional customer service
• Computer literacy

What’s on offer?

• We value your abilities and reward results that drive business success
• Genuine opportunity to develop and upskill through tailored succession planning into a variety of roles including sales and our broader customer service team
• Be a part of a fun and dynamic team that celebrates wins with team lunches and incentives

About Concrite

Concrite leads the pre-mixed concrete supply industry with a total commitment to safety, quality and service. We are an industry innovator with a consistent ability to satisfy demanding performance requirements across diverse and complex projects throughout NSW and ACT. We have proudly been involved in the supply of concrete to significant projects covering city redevelopments, residential, commercial, civil, and infrastructure work for over forty years.

Our people provide solutions to help customers and stakeholders build a sustainable future in a changing world. Our values are what matters to us and guide our behaviours: Safety, Teamwork, Ambition, Accountability and Respect

We’re proud of our legacy as a great Australian business and have a strong foundation to improve and continue fulfilling our purpose and what we do best - building something great.

Boral values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, disability or age.