Job Description

Required Language
Swedish, English

Employment Type
Full time

Contract Type
Permanent

About the Role

We are currently looking for enthusiastic and motivated Customer Service Representatives to join our office in Lindholmen, Gothenburg.

Are you looking for a dynamic and fast-paced workplace? Do you enjoy helping others and want to develop new skills? Do you have an interest in finance? If so, you could be a great fit for our team.

Key Responsibilities

As a Customer Service Representative, you will support customers with various payment solutions. Your main goal is to deliver high-quality service.

Typical tasks include:

• Handling customer inquiries related to invoices and payment reminders
• Providing support primarily via inbound phone calls
• Assisting customers via email when required

Working hours: Monday to Friday, 08:00–22:00 (shifts include both daytime and evenings)

You will begin your role with a paid training program, where you will learn both the technical aspects of the job and how to deliver excellent customer service.

About You

At Foundever, we value personality and attitude over previous work experience. We believe you are:

• Positive and helpful
• A strong communicator
• Able to make quick decisions
• Efficient and responsible
• Adaptable to new situations

Requirements

• Good knowledge of Swedish and English (spoken and written)
• Basic computer skills
• Completed upper secondary education (high school)
• Clean criminal record
• No payment defaults

Meritorious (Preferred Qualifications)

• Previous experience in customer service or another service-related role
• Interest in finance

About Foundever

Foundever is a global leader in customer support and customer experience solutions. We collaborate with some of the world’s most recognized brands, as well as innovative startups, to design and deliver competitive customer support services.

• 170,000 employees worldwide
• 170 contact centers globally
• Supporting 750 clients

Our company culture is guided by our motto:
“Create your best moments!”

Employment Details

• Employment Type: Permanent position with a 6-month probation period
• Working Hours: Full-time
• Start Date: June 1
• Location: Lindholmen, Gothenburg

Salary & Benefits

• Fixed monthly salary according to collective agreement
• Wellness allowance
• Bonus opportunities

Additional Information

• Salary Type: Fixed monthly, weekly, or hourly wage
• Workplace Location: Gothenburg Municipality, Västra Götaland County