TDC Group of Companies

Customer Service Agent

TDC Group of Companies  •  Saint George Basseterre, KN (Onsite)  •  9 days ago
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Job Description


Job
Summary:


The Customer
Service Agent will provide all necessary help and support to passengers which
may include check in, baggage processing, reservations, ticketing, boarding of
flights, greeting arriving passengers, provide special passenger assistance,
and handle customer complaints.


___________________________________________________________________________________________________________________________


MAIN DUTIES:


·

Provide exceptional customer
service


·

Deal with passenger enquiries about
flight departures and arrivals at RLBIA


·

Check-in passengers


·

Inspect and verify passenger
documentation


·

Enter customer data into a
computerized reservations system.


·

Providing boarding passes and luggage
labels


·

Telling passengers about luggage
restrictions


·

Direct passengers through Customs and
Immigration


·

Weighing baggage and collecting any
excess weight charges


·

Assist customers with special needs and
unaccompanied children


·

Calming and reassuring nervous
passengers and handle customers complaints


·

Maintain the highest standards of
safety and security at all times


·

Other duties assigned


WORK ENVIRONMENT:


·

While
performing the duties of this job, the employee may be regularly required to
sit, stand, bend, reach and move about the facility.

·

May
have normal exposure to humidity, dust, noise and fumes.

·

The noise level may be
loud.

·

May
be required to lift items weighing more than 20 pounds


Requirements


SKILLS:


·

Excellent customer service skills


·

Strong spoken communication skills


·

A polite and professional approach


·

The ability to solve problems


·

Ability to work irregular and/or
extended hours, including weekends and holidays


·

The ability to deal tactfully with
upset or angry passengers


·

Must have computer skills


·

Commitment to continuous improvement


·

Self-motivated and able to work
independently


QUALIFICATIONS:


Education
and/or Experience


  • Successful
    passes in at least 6 CXC subjects which must include English; Office
    Procedures and any other Business-related subjects

  • Previous
    experience in the field would be an asset
TDC Group of Companies

About TDC Group of Companies

The St. Kitts Nevis Anguilla Trading and Development Company Limited (TDC) is the parent entity of an umbrella of diversified companies.

These companies are across a wide range of sectors which include:

Retail

TDC Home & Building Depot

TDC Automotive

TDC Copy & Print Centre

City Drug Store Nevis Limited

Financial Services

TDC Financial Services

TDC Insurance Company

MAICO

ECRC

Sagicor

Hospitality & Real Estate

The Residences at Dewars

Sunrise Villas

Travel & Tours

TDC Airline Services Limited

Thrifty Car Rental

Rental & Shipping

Shipping Services

TDC Shipping Department

TDC Airbox

Industry
Retail & Ecommerce
Company Size
51-200 employees
Headquarters
Basseterre, KN
Year Founded
1973
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