Minimum Job Qualifications:
• Critical decision making
• High analytical skills.
• Strong communications skills.
• Comfortable dealing with people of all levels and cultures.
• Customer focused, able to establish and maintain effective customer relationships.
• Strong attention to details.
• Multitasking.
• Teamwork and process oriented.
• Flexibility and adaptability to changes.
Preferred Qualifications:
• Effective teamwork
• Creation and maintenance of relationships
• Effective communication
• Analysis, problem solving and decision making, and decisions are timely.
• Providing customer
• Demonstration of ethics and integrity
• Driving and sense of urgency
• Achievement of results and optimization of processes, procedures and practices knowing
EDUCATION AND CERTIFICATIONS
• High school Degree (at least)
• Preferable with Customer Service Trainings.
• Strong knowledge in Microsoft Office applications.
• Familiar with call center KPIs
• Experience handling customer experience issues and resolutions.
• Minimum 2 years of experience in Customer Service related to technology.
• At least 2 years of experience in back-office environment and telephone systems.
• Advanced Oracle, CPQ, Vertiv Web.
• Data management and case documentation on Vertiv platforms.
Vertiv is a global leader in critical digital infrastructure for applications in data centers, communication networks, and commercial and industrial environments.
As businesses, industries, and communities become more connected, we pioneer and deliver end-to-end power and cooling technologies to help our customers stay resilient, optimized, and future-ready.
With our industry-leading innovative technologies and global services network, we are fueling the revolution of the digital world - keeping technology ecosystems running efficiently and without interruption.
Vertiv is supercharging data’s potential; accelerating the pace of technology, raising the bar for accelerated compute and redefining the limits of densification.
The world depends on data we power and cool™
