Job Description

Want to build a brighter, bolder future and cultivate your career? Join Ecolab’s team and help create a world in which we all thrive.

Ecolab is seeking a Customer Service Agent to join our team in (Karachi) As a Customer Service Agent, you’ll handle customer inquiries, support multiple divisions, and use your expertise to ensure every interaction reflects Ecolab’s commitment to service excellence. In the absence of a supervisor, you’ll step in to provide direction and maintain service continuity.

How You’ll Make an Impact:

• Respond to 80–120 inbound calls daily from sales management, corporate account managers, field sales, and customers

• Provide support across multiple divisions and business units

• Maintain and update customer data in Order Entry, Order Processing, and CAS systems

• Communicate with customers, sales, and marketing to clarify programs, pricing, billing, and delivery questions

• Authorize returns, waive fees, or adjust pricing within established guidelines to ensure customer satisfaction

• Escalate complex issues to appropriate internal teams and help determine message urgency

• Collaborate cross-functionally to ensure customer needs are met efficiently and effectively

Minimum Qualifications:

• Bachelor's or equivalent

• One years of customer service, sales, or administrative experience

• Experience using Microsoft Office Suite software (Excel, Word, Access, and Outlook

• No immigration sponsorship available for this role

Preferred Qualifications: 

• Bachelor’s degree

• Experience using customer service software

• Strong oral and written communication skills

• Experience working independently in a multi-division, fast-paced environment

• Experience with Microsoft Office Suite software (Excel, Work, Access, and Outlook)

• Experience resolving problems independently and acting in a timely manner

• Attention to detail

• Excellent organizational and time management skills

• Experience making sounds decisions, with customer and business interests in mind

• Fluent in <English>

About Ecolab:

At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.