Job Description

Customer Service Agent

• Location: Cape Town
• Salary Range: R12,000 R17,000 per month

About the Role:

Be the human connection behind every beautiful purchase. As a Customer Service Agent, you'll be the first point of contact for customers offering warm, efficient, and solution-oriented assistance across platforms like email, live chat, and phone. This role is ideal for someone who is passionate about people, detail-oriented, and able to remain calm under pressure while representing a high-end lifestyle brand.

Key Responsibilities:

• Handle customer inquiries regarding orders, deliveries, returns, and product details.
• Ensure that all customer interactions are professional, courteous, and aligned with the brands tone.
• Log customer interactions in CRM software and follow up on unresolved issues.
• Coordinate with logistics, warehouse, and eCommerce teams to resolve service challenges.
• Escalate complex issues appropriately and provide proactive updates to customers.

Minimum Requirements:

• Grade 12; diploma in customer service or business admin is a plus.
• 2+ years of experience in a customer service environment, preferably in retail or e-commerce.
• Excellent written and verbal communication skills.
• Experience with CRM or ticketing systems like Zendesk or Freshdesk is advantageous.
• A calm, empathetic, and solution-focused personality.