Customer Service Agent
Salary 4.5k to 5.5k (based on exp)
Working Hours 8:30 AM to 5:30 PM
Weekly Off Sunday
Work location- DWC Freezone, Jebel Ali, Dubai
Arabic Speakers preferred
Position: Customer Service Agent
Star Services LLC is a leading provider of high-quality services in the industry. We specialize in providing top-notch customer service solutions to our clients, ensuring their satisfaction and success. Our company is committed to delivering exceptional service to our customers and creating a positive work environment for our employees.
We are seeking a highly motivated and dedicated Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for providing excellent customer service to our clients. You will act as the first point of contact for our customers and will be responsible for handling inquiries, resolving issues, and ensuring customer satisfaction.
Responsibilities:
Act as the primary point of contact for customers, responding to inquiries and providing information about our products and services
Resolve customer complaints and escalate issues as needed
Handle a high volume of incoming calls, emails, and chats in a professional and timely manner
Maintain accurate and detailed records of customer interactions and transactions
Collaborate with other departments to ensure customer needs are met
Continuously seek opportunities to improve customer service processes and procedures
Stay updated on company products, services, and policies in order to provide accurate information to customers
Meet and exceed customer service goals and targets
Requirements:
High school diploma or equivalent
Previous customer service experience preferred
Excellent communication and interpersonal skills
Strong problem-solving abilities
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Proficient in Microsoft Office and customer service software
Willingness to work flexible hours, including evenings and weekends if needed
Benefits:
Competitive salary
Comprehensive benefits package including medical, dental, and vision coverage
Paid time off and holidays
Opportunities for career growth and development
Positive and supportive work environment
If you are a customer service-oriented individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Join our team at Star Services LLC and be a part of our commitment to providing exceptional service to our customers.
Star Services is a leading recruitment and staffing company established in 1989. The company has a reputation for delivering outstanding results to clients both in the Middle East and globally. With over three decades of experience and a commitment to excellence, Star Services is the ideal partner for companies looking to find and retain the best talent in the industry. The company's team of experts are highly experienced in outsourcing, recruiting, payrolls, and onboarding highly qualified professionals for a wide range of industries.
Star Services offers a smooth and efficient job search experience for job seekers, and the company's team of experts is dedicated to helping job seekers achieve their career goals. Additionally, we offer training and consultancy services in the areas of recruitment, outsourcing, and staffing.
The company's training programs and consultation services are tailored to meet the specific needs of each client, and the consultants work closely with clients to understand their unique challenges and develop customized solutions that help them achieve their objectives.
Overall, Star Services is a reliable and competent outsourcing company in the Middle East, with a long-term approach to meeting client needs. The company's commitment to excellence and proven track record of success make it the go-to provider for the recruitment, sourcing, and onboarding of top talent.
