Kia ora!
We’re looking for enthusiastic and dedicated Customer Service Agents to join our team in Queenstown. If you're eager to be part of a dynamic team and make a positive impact on customer experiences, this is the role for you!
What will you be doing?
As the first point of contact in the Airport, we expect you to delight our customers by demonstrating the Kiwi charm and capability that we're admired for around the world. You will provide technical assistance and expertise to ensure the travel experience is smooth and seamless from check-in through to boarding and provide special assistance with wheelchairs and unaccompanied minors.
This is a front-line role where your charisma and empathy continues despite sometimes challenging circumstances such as delays or disrupts. You'll need to be friendly, energetic, with a can-do attitude and great thinking on your feet! Ideal candidates will demonstrate the wow factor and show a true passion for service quality. Safety and Security are top priority, and you'll have comprehensive training & support to ensure you, your colleagues, and customers are safe in this fast-paced environment.
You'll need:
Rostered Shifts:
Change is a constant in this role, and we are looking for people who have the commitment and flexibility to work in this type of environment. Part time Customer Service Agents can work 40-72 hours per fortnight, made up of rostered shifts which rotate and change. You will be working days, nights, weekends and public holidays. The shifts can range from a 0500 start to a 2200 finish.
Ready to express your interest?
If you're ready to be part of a team that's passionate about delivering exceptional customer experiences, we'd love to hear from you.
Submit your online application including your CV and cover letter, through our careers website to be considered.
Applications close 14 August 2026
At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.
Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.
"Seek to bring distant horizons closer. Once near, seize them and make them your reality."
Kia Ora, Ni Hao, Gidday, konnichiwa, Talofa, Bula, Hello and Welcome to Air New Zealand, your journey starts here.
Air New Zealand is one of the world's leading airlines, known around the world, not just for our name and our innovation but also for our reputation. We are recognised as "New Zealand's Most Reputable Organisation" for our strong leadership, customer service orientation, innovation, brand, corporate values, and our role as a strong ambassador for New Zealand. Each year we make sure our passengers who fly to, from and within New Zealand enjoy our uniquely Kiwi way of doing things.
At Air New Zealand, we are all about people. Ambitious, helpful, proud, down-to-earth, caring people, who look after the needs of more than 13 million people every year. We look at ways of making the experience better for our customers and allowing people to experience our New Zealand.
Our people drive us to be among the world's best, frequently winning awards in all aspects of our operations, testament to the Air New Zealanders living this culture daily, in the way they deliver customer experience. Whilst it's led from the top, it is delivered by thousands of people, constantly doing things that make a big difference!
