Job Description

Location: Bath

Hourly Rate: £14.83 per hour

Hours: Full-time, Temporary – Monday to Saturday (Saturdays worked on a rota basis)

Working Pattern: Hybrid – 3 days in our Bath-based office and 2 days working from home

Benefits: Free onsite parking

About the Role

Are you passionate about delivering excellent customer service? Do you enjoy helping people, solving problems and making a positive difference to the customer experience?

We are looking for a friendly, proactive and customer-focused Temporary Customer Service Advisor to join our team in Bath.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment, takes pride in providing outstanding service and is confident communicating with customers across a variety of channels.

The Role

As a Customer Service Advisor, you'll play an important role in delivering a positive customer experience. You'll be one of the key points of contact for our customers, ensuring every interaction is handled professionally, efficiently and with care.

You'll communicate with customers via telephone, email, live chat and social media.

Your focus will be on providing helpful, supportive and solution-focused customer service while building positive relationships with our customers.

In This Role, You Will

• Handle customer queries across multiple channels in a friendly, timely and professional manner.
• Take ownership of customer requests and complaints, aiming to resolve issues at the first point of contact wherever possible.
• Support complaint resolution, ensuring customers feel listened to, supported and valued.
• Contact customers to arrange installations, explain the process clearly and answer any questions.
• Maintain accurate and up-to-date customer records and systems.
• Share knowledge and work collaboratively with colleagues.
• Support the wider team with additional tasks to ensure a smooth and positive customer journey.

What We're Looking For

We're looking for someone who is approachable, enthusiastic and genuinely enjoys helping others. You'll be confident handling customer enquiries, able to think on your feet and motivated to deliver an excellent customer experience.

Ideally, you'll have:

• Previous experience in a B2C customer service environment, such as a call centre, retail or similar customer-facing role.
• Experience handling customer complaints and seeing them through to resolution.
• Good working knowledge of Microsoft Office.
• Excellent written and verbal communication skills.
• The ability to explain technical or complex information in a clear and customer-friendly way.
• Strong listening skills and the ability to understand and respond to customer needs.
• Empathy, adaptability and professionalism when dealing with a wide range of customers.
• A proactive attitude, willingness to learn and a genuine desire to deliver excellent service.
• A positive, approachable mindset and the ability to work effectively as part of a team.

Additional Information

• This is a full-time, temporary position.
• The role is based in Bath, with a hybrid working arrangement of three days in the office and two days working from home.
• Working days are Monday to Saturday, with Saturday shifts allocated on a rota basis.
• Candidates must have the right to work in the UK. Unfortunately, we are unable to offer visa sponsorship.
• Free onsite parking is available.

No agencies, please.

Freedom Truespeed Group recognise the service provided by recruitment agencies and as such have a Preferred 2nd tier Supplier List, with whom terms of business have been agreed. Only suppliers who have signed up to these terms can place candidates with Freedom Truespeed Group and will receive instruction directly from us to do so. Freedom Truespeed Group is therefore unable to consider speculative CV's or proposals from any other third party and any speculative CV's or proposals being sent into the organisation will be treated as gifts.

As such, Freedom Truespeed Group reserves the right to directly contact any candidates who have been speculatively submitted by a third party and shall therefore not be liable for any fees whatsoever should it choose to engage the candidate’s services. Furthermore, speculative submission of candidate CV's does not establish a right of representation should the same candidate’s details also be submitted by a Freedom Truespeed Group Preferred 2nd tier Supplier or independently by the candidate themselves.

Submission of any unsolicited CV's and proposals to Freedom Truespeed Group will be deemed evidence of full and unlimited acceptance of these terms and agreement that these terms are the totality of any commercial or contractual relationship whatsoever in respect of the candidate(s) whose unsolicited CV's were sent.