Job Description

Customer Service Advisor - Spain

Location: Madrid, Spain (office-based, Monday–Friday)

Reporting to Customer Service Supervisor, ES

Join a Team Where Every Day Counts

If you're looking for a role packed with energy, challenge, and real impact — this is it!

We are searching for an exceptional Customer Service Advisor to join our high-performing, commercially driven team in Madrid. This is a role for someone who thrives in fast-paced environments, enjoys problem‑solving on the fly, and loves bringing clarity to the ambiguous.

Here, you won’t just process orders — you’ll be part of a team that shapes the customer experience and plays a vital role in our continued growth across Spain. If you pride yourself on staying calm, organised, and laser‑focused when things get busy, we want to meet you!

Your Responsibilities:

• Provide high-quality administrative support to Operations and Customer Service
• Process customer orders in SAP and provide daily updates
• Collaborate with Sales, Logistics, and Finance for efficient order management
• Respond to customer queries, service issues, and complaints professionally
• Ensure process compliance and accurate record-keeping
• Act as the primary contact for sales order processing
• Monitor on-hold orders and communicate updates
• Manage the Spain Customer Service inbox
• Support tender tracking and reporting

What You Bring:

• Experience in Sales Order Processing/Customer Support, with SAP focus
• Excellent relationship-building skills
• Strong customer orientation and communication skills
• Ability to work independently with limited supervision
• Flexibility and cultural awareness
• A proactive, positive, can-do attitude
• High attention to detail and strong organisational ability
• Fluency in Spanish and English
• Eligibility to work in Spain without sponsorship

What’s in It for You?

• Join a fast-growing business with ambitious goals
• Influence processes, outcomes, and customer experience
• Highly varied role—no two days are the same
• Long-term career growth and competitive benefits
• Industry-leading learning and development
• A culture built on honesty, collaboration, innovation, and fun

As English is our business language, please submit your CV and application in English.