Jewson Partnership Solutions (JPS),who specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities, is on the hunt fora Customer Service Advisorwho'sas passionate about great service as we are.
We provide a fulfilling and enjoyable work environment withample opportunitiesfor career growth, along with a competitive salary, staff discount, life assurance, and 33days of holiday (inclusive of bank holidays)
The role involves regular manual handling and driving duties and therefore requires a full UK driving licence with entitlement to drive a 3.5-tonne van, along with the ability to carry out physicaltasks safely.
Hours – 7.00– 5.00 Monday to Friday
WhatYou’llBe Doing
Get to know our product lines and servicesin order tomake the most of all customer interactions in line with our JPS values
Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey
Keep the branch and yard looking clean and tidy, to make a great first impression on our customers
Maintain stock levels, carrying out regular stock counts
Work with colleagues to suggest opportunities for improvement
WhatWe’reLooking For
What’sin it for you?
Retirement Savings Plan (Pension) – with Legal & General
Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
WorkPerks– A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
AvivaDigicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
Voluntary company benefits such as Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
Employee Discount
Refer a Friend scheme
Wellbeing Centre viaWorkPerks
New Reward and Recognition programme – launching soon!
Required Skills and Experience
Previousindustry experience preferred but not essential
Experience in a customer facing environment
Passion for working with people
A positive can-do attitude
About us
At JPS,we'reproud to be part of STARKBuilding Materials UKand dedicated to providing top-quality products and exceptional service to our customers.We'rea friendly and collaborative team, passionate about what we do and committed to doing it well.
Ifyou'reready to take your career to the next level and join a team thatis dedicated to providinggreat service, we want to hear from you. Apply today!
STARK Building Materials UK comprises a family of brands, including Jewson, one of the UK’s leading builders’ merchants, along with JP Corry and Normans, specialist brands Minster and Jewson Civils Frazer, as well as major timber importer and distributor, International Timber.
With over 600 dedicated builders merchant branches and distribution centres, this makes us one of the UK’s largest retailers and distributors of building and construction materials. However, more importantly, our dedicated team and the high-quality products we offer make us trusted, expert partners to the industry.
Together, we give our customers hassle-free access to the market-leading, sustainable solutions they need to build responsibly for the future.
