Job Description

Customer Service Advisor (Part-Time)

Location: Spectrum 3, Spectrum Business Park, Seaham, SR7 7TT (You must be in a commutable distance of our office)
Salary: £14,044.55 + commission
Contract: Permanent, part-time (21.25 hours per week)
Shifts: Various morning shift patterns available (includes some weekend work)

Important Requirements – Please Read Before Applying

• This is a fully on-site role based in our Seaham office (SR7 7TT)
• Remote working is not available
• You must be able to commit to 2 weeks of full-time training in the office (Monday to Friday 9:00am – 5:00pm)

Applications will only be considered from candidates who can fully commit to these requirements.

Start Your Career with ResQ

At ResQ, this is more than just a job - it’s your opportunity to grow, build confidence, and develop valuable skills in a supportive environment where you’re genuinely valued.

We’re looking for friendly, customer-focused individuals who enjoy helping others, solving problems, and creating positive experiences.

Every call matters. Every solution counts. Every day is a chance to succeed.

No Experience? No Problem

We provide full training, ongoing support, and the tools you need to succeed from day one.

What You’ll Be Doing

• Handling inbound customer service and complaint calls
• Understanding customer needs and recommending suitable solutions
• Building rapport and delivering a personalised experience
• Troubleshooting issues and providing clear, effective resolutions
• Turning challenging conversations into positive outcomes
• This role is about delivering great experiences - not just answering calls.

What We’re Looking For

You’ll be a great fit if you are:

• A confident communicator with strong listening skills
• Empathetic, patient, and customer-focused
• A proactive problem-solver with attention to detail
• Positive, resilient, and eager to learn

Experience in retail, care, hospitality, warehouse, beauty, customer service, or sales is welcomed - your transferable skills matter.

What’s In It For You

• Fully paid training and ongoing development
• Commission and performance incentives
• 28 days holiday (pro rata, including bank holidays)
• Your birthday off paid!
• Pension scheme
• High-street discount hub
• Supportive, inclusive team culture

We are proud to be a Disability Confident employer, committed to fair and inclusive recruitment for all.

Apply Today

If you’re ready to build confidence, develop new skills, and join a supportive, ambitious team - we’d love to hear from you.

More Info: https://www.resqcs.co.uk

Please only apply if you can attend full-time training on-site and work in the office.

Your next opportunity starts here.