Remote, start date 26th October 2026.
Are you great with people, calm under pressure and ready to build a career in customer service? If you’re looking for a fully hybrid role with proper training and progression, where your empathy and professionalism make a real impact... this could be a perfect fit.
You’ll be joining our client’s Service Excellence team, supporting customers with a wide range of service queries. This includes handling complaints, payment queries, booking repairs (including boilers), and managing insurance service calls for major partners such as John Lewis, Scottish Power, HSBC and Argos.
All calls are inbound, so customers come to you. There are no sales in this role. Instead, the focus is on listening, resolving issues, and providing a calm, structured and compliant service experience.
You’ll have three weeks of initial training, with coaching and ongoing support from your Team Leader and colleagues. You'll be part of a large hybrid workforce, split into smaller supportive teams with daily huddles and regular 121s.
You don’t need to come from a regulated environment, but you do need to have:
If you’ve worked in customer service, complaints handling or other contact centre roles, you’ll likely settle in quickly.
For the best chance of being shortlisted, make sure your CV has dates and that any gaps are explained.
The whole process can move quite quickly depending on how responsive you are. Each does need you to pass the previous one but hopefully this gives you some reassurance on what is involved.
We will need to see your proof of right to work in the UK as part of the process.
Hybrid working isn’t for everyone. It takes a self-starter mindset, strong communication and the ability to bounce back when calls get tough. If you’re someone who thrives with structure, wants stability, and gets a buzz from helping people (without sales pressure), we’d love to hear from you.
The whole process can move quite quickly depending on how responsive you are. Each step builds on the last:
We'll need to see proof of your right to work in the UK as part of the process.
We’re Talent Tent. We fill the roles that keep financial services, insurance and travel moving, at scale, in regulated environments.
We specialise in volume recruitment for contact centres and customer operations. Your world moves quickly: SLAs to hit, compliance to get right, and too many fires to fight. We take the tactical workload off your plate so you can focus on the strategic work you’re actually paid to do.
How we’re different
• Consistency you can count on with one accountable lead who knows your business and gets things done.
• Only people we’d hire ourselves. We speak with every candidate properly before you see them; attendance and on-the-job performance go up when quality goes up.
• Useful insight, not vanity metrics. Reporting that helps you spot trends and decide what to do next, fast.
Who we help
Heads of Recruitment, TA teams, Contact Centre leaders, and HR/Ops who are done with supplier-chasing and revolving doors. If ghosting, no-shows and short-stayers are sapping momentum (and money), we’ll help you build teams that stick.
What you can expect
Higher interview attendance, stronger performance through to hire, and fewer “start from scratch” moments. That’s why regulated brands choose us as a partner, not just another agency.
