Job Description

Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the UK and across the globe.

Welcome to Bosch.

For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 7,500 associates across 37 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.

Your responsibilities:

• Handling all customer interaction in a prompt, friendly, personalised and professional manner
• As a blended agent, interact with the customer across all channels
• Providing a high-touch experience for customers each and every time
• Acting as a trusted advisor in answering questions, solving problems and recommending experiences that meet customers’ needs
• Promoting memberships to non-members
• Advising customers on the best services available
• Providing a value-add service that enhances the customer experience and builds our brands and service reputation
• Capture, maintain and ensure quality of customer data
• Identify and highlight any service-related issues, incidents or trends
• Highlighting and escalating issues as necessary
• Delivering and maintaining both individual and team targets

Qualifications

What distinguishes you?

• Experience of working in a customer contact centre environment, ideally with travel/hospitality industry exposure, providing excellence in service to the customer
• A passion for delivering first class customer service
• Highly developed soft skills and a strong will to serve
• Excellent written communication skills in both English and German to C2 level proficiency
• Good social and interpersonal skills
• Flexible enough to work as a blended agent across channels, email and chat transactions
• Ability to spot sales opportunities, ask for the sale and or recommend additional products to customers
• Excellent problem solving skills
• Quality focused with attention to detail
• A genuine interest in the campaign brand
• Empathetic, a warm, helpful and positive approach
• The ability to relate to an older demographic of customer
• Proactive, confident, self-motivated and driven to succeed
• A team player
• IT Savvy with good MS Office and keyboard skills; familiarity with technology and mobile applications
• Demonstrable knowledge of European geography and popular destinations in North America
• The commitment to work towards individual and team goals

Additional Information

Operational Hours

Monday – Sunday 37.5 hours between 7am and 5pm

Your future job location offers you:

• flexible work time options
• hybrid home/office working
• benefits and services
• employee discounts
• room for creativity and centrally city-based location.