Job Description

Workster is partnering with a global leader in customer experience to recruit Dutch-speaking Customer Service Advisors for a project focused on innovative tech gadgets and social media platforms. Based on-site in Porto, this role is ideal for service-oriented individuals who enjoy solving customer issues and working in a fast-paced, tech-savvy environment.

Your Role

• Respond to customer inquiries via email and chat with clarity and professionalism

• Support users with technical questions, troubleshooting, and product-related issues

• Follow standard operating procedures (SOPs) and escalate complex cases when needed

• Maintain service quality by meeting SLAs, accuracy, and communication standards

• Participate in ongoing training, feedback sessions, and performance reviews

• Adapt to evolving tools and procedures in a fast-paced digital environment

Your Qualifications

• Native or near-native Dutch (C2) and English at B2 level

• Excellent written communication skills and ability to handle multiple chats/tickets

• Experience in tech support, social media, or digital advertising is an asset

• Ability to understand and troubleshoot complex product inquiries

• Strong adaptability, flexibility, and attention to detail

• Minimum availability for a 6-month contract, with shift flexibility

• Willing to work rotative shifts (including weekends)

The Offer

• Full-time, on-site role in vibrant Porto

• Access to private health insurance from day 1 (NIF & NISS required)

• Shared accommodation option for international hires (up to 12 months)

• Travel reimbursement up to €400 after 6 months of employment

• Modern workspace, continuous training, and a multicultural team culture

• Opportunity to grow in a future-forward tech environment supporting global users