Job Description

David Kennedy Recruitment is working with a leading international online gambling and gaming company to recruit a Danish Speaking Customer Service Advisor for their Customer Service Department in Sliema, Malta. The role focuses on providing excellent customer support across betting, payments and account-related enquiries via Live Chat, email and phone.

Position: Customer Service Advisor

Location: Hybrid, Sliema, Malta (office)

To Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Engage with customers through Live Chat, telephone and email, ensuring clear and efficient communication
• Use internal tools to investigate and resolve customer enquiries, coordinating with various departments and escalating issues within the Customer Service department as needed
• Resolve customer requests and complaints promptly and courteously
• Demonstrate a thorough understanding of policies, procedures and licensing requirements to provide accurate information
• Promote and advocate for responsible gambling practices among customers
• Participate in training and ongoing development to continuously build knowledge and skills.

REQUIREMENTS:

• Native / fluent in Danish and strong communication in English, both verbal and written.
• Tech-savvy, with the ability to work with various technologies to investigate, communicate and resolve customer enquiries
• Active listener with the ability to understand customer needs and provide tailored support
• Customer-centric with a passion for delivering outstanding service
• Eagerness to expand personal knowledge and skills
• Meticulous attention to detail to ensure accuracy
• Ability to multitask efficiently in a fast-paced environment
• Creative problem-solving capabilities to resolve challenges independently
• Strong individual and team collaboration skills
• Availability to work a flexible schedule including evenings, weekends and public holidays.

BENEFITS:

• Competitive salary and benefit package
• Salary enhancement depending on working days and hours
• Generous bonus payments and opportunities for advancement
• Life and health insurance
• Gym membership
• Additional 5% of gross annual salary added to pension savings
• Hybrid working model
• Complete relocation package
• And many more!!!