TUI

Customer Service Advisor - Crystal

TUI  •  United Kingdom of Great Britain and Northern Ireland (Hybrid)  •  20 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

At Crystal, we don’t just sell holidays—we create unforgettable mountain experiences. As part of TUI, we’re passionate about helping our customers discover the magic of the mountains, from first time skiers to seasoned experts.Join us and be part of a team that shares a love for travel, adventure, and delivering exceptional customer experiences.

This role is available on home working or hybrid basis (working from our Surbiton office).

ABOUT OUR OFFER

  • Fantastic holiday benefits including discounts and special offers
  • Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
  • Excellent rates with foreign exchange and discounts with retailers
  • Discovery day – time to spend working at a local charity or community
  • Pension scheme and life assurance


ABOUT THE ROLE

  • Provide outstanding customer service across phone, chat, and digital channels
  • Manage a high volume of customer enquiries efficiently and professionally
  • Share your destination and product knowledge to help customers make informed decisions
  • Solve customer issues with empathy and a positive, solution focused mindset
  • Work collaboratively to achieve team and individual performance targets
  • Maintain booking details and comply with company policies and data protection requirement

About You

  • Flexibility to work varied shifts (including evenings and weekends) between 8am–9pm, 7 days a week
  • Excellent communication skills – both written and verbal
  • Strong numerical ability and attention to detail
  • Team player who's also confident working independently
  • Highly organised and self-motivated
  • Customer focused with genuine empathy
  • Proactive problem solver who takes ownership
  • Commitment to learning and personal development

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

TUI

About TUI

We’re adventure seekers. Smile givers. Impact makers.

We believe in the power of travel. It broadens horizons for our customers, and for our people too. New places to live, new roles to explore, new communities to join. It’s yours for the taking.

We’re TUI, a leading global travel and leisure experience company that makes holiday dreams come true for people around the world.

We are one of the world’s leading tourism groups counting 1200 travel agencies and online portals, five airlines with around 130 aircraft, over 400 hotels, 16 cruise liners, digital platforms for tours and activities and most importantly over 60 000 colleagues around the world. What unites us is creating moments that enrich the lives of our 21 million customers.

Beside the unforgettable experience we provide our customers, we also believe in the good that tourism can bring and we care deeply about our environmental impact. The TUI Care foundation has projects in over 30 countries worldwide, building on the potential of tourism as a global force for development. The Foundation opens up new perspectives through education and training, empowers local communities to benefit from the success of tourism and engages in the protection of nature and the environment.

At TUI we simply say “Let’s TUI it”. For us, that means creating happiness. Tackling challenges every day together, with a positive, can-do attitude, and finding solutions even for the most unexpected situations. Our teams across TUI are just as diverse as our destinations. So whether you have lots of experience or none at all. If you want to work in an office or feel best in the field. No matter if you’re an accomplished tech whizz, an aspiring entertainer, or simply in love with flying.

There’s a place for you here.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Hannover, DE
Year Founded
Unknown
Social Media