Job Description

We are working closely with Sedgwick International UK to assist with the appointment of a Customer Service Advisor, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £12.71 - £16.81 per hour

Summary:

The Customer Service Advisor will handle inbound customer enquiries, provide effective support and deliver excellent service across a range of clients. No previous experience is required, as full training will be provided. This is a remote-working opportunity with variable shift patterns between 7:00am and 10:00pm, supporting a 24/7, 365-day service.

Responsibilities:

• Handle inbound calls from customers and respond to a variety of enquiries.
• Support customers across multiple client accounts, ensuring a high standard of service.
• Liaise with suppliers and assist with parts-related enquiries.
• Provide professional, helpful and efficient customer service at all times.
• Work collaboratively with colleagues to resolve customer queries.
• Adapt to changing priorities and work effectively in a fast-paced environment.

Essentials:

• Excellent written and verbal communication skills.
• Ability to work effectively in a fast-paced environment.
• Good computer literacy and confidence using databases and in-house systems.
• Enthusiasm and a genuine willingness to learn.
• Positive, proactive and adaptable approach.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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