You'll love this role if you're the person friends and family call when they need advice, want something explained properly or just need help figuring out what to do next.
You'll spend your day talking with customers about their insurance. One call might be a simple policy update, the next could be helping someone understand their options, work through a question or decide whether additional cover is right for them. Some conversations are straightforward while others require patience, judgement and the ability to help customers navigate decisions when they're unsure what to do.
You'll learn how to build trust quickly and spot opportunities to better support customers. It's a role that combines customer service, commercial thinking and genuine people skills.
For many people, this role is where they build skills that open doors. Many of our leaders and specialists didn't start with insurance experience. They started by learning how to have great customer conversations, solve problems and earn trust. That's exactly what this role helps you build.
You'll start with paid training, then continue developing through regular coaching, call reviews and support from leaders who genuinely want to see you succeed.
Many of the people who thrive in this role haven't come from insurance, they've come from retail, hospitality and other customer-facing environments where they learned how to build trust, navigate challenging conversations and work towards goals. We'll teach you the insurance and sales side of the role. The drive to connect with people and achieve results is the part you bring.
Ready?
Hit Apply and we'll circle back.
We’re here to make insurance more human and provide a better alternative for our customers. As a challenger brand, we question the status quo to support people when life doesn’t go to plan, with real people helping real customers at the moments that matter most. It’s also a place where you can make your mark. We grow our own people here, with clear pathways, structured development and hands-on coaching helping many team members step into leadership roles across the business.
We’re a performance-driven business, and effort doesn’t go unnoticed. Results are recognised and rewarded through incentives, everyday shout-outs and programs like Youi Stars. You’ll also see clear direction from senior leaders, with a strong focus on what matters most and a drive to get results without distractions. As more customers choose Youi, we keep growing, creating new roles and real opportunities to build your career over time.
It's work that’s a bit more you-shaped.
From the moment we opened our doors, Youi has been committed to doing things differently. We're not your average insurance company - we're a challenger brand that's shaking up the industry by offering consumers a fresh, alternative choice. We believe that insurance should be tailored to the unique needs and lifestyles of our customers, and that's why we insure homes and cars of all shapes and sizes. Because at Youi, what makes us unique is you.
We've put in the hard work to build a strong brand and a culture that prioritises innovation and agility. Our team of over 1,700 employees across three countries is dedicated to providing the best possible service to our customers. We're passionate about building a great company that prioritises its people and their development. It's this unwavering commitment to our people that's key to our success.
