Job Description

At LKQ UK and Ireland, people are at the heart of everything we do — from our colleagues to our customers. As a Customer Service Advisor, you’ll listen carefully to our customers, understand their concerns, and resolve issues efficiently. This fast-paced role requires excellent multitasking skills and offers a fantastic opportunity to gain insight into the entire business, with plenty of opportunities for internal growth and career progression.

What we offer

• Competitive Salary – We regularly review our salaries to keep your earnings competitive.
• Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work-life balance with plenty of time off to recharge.
• Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
• Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
• 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
• Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
• Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
• Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.
• Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.

Key Responsibilities

• Providing first class service to customers via our web platforms
• Handling daily enquiries/complaints from customers and branches over the phone, chat and email
• Increasing customer satisfaction and retention
• Improving website conversion through effective parts identification first time
• Taking orders from customers over the phone when needed
• Ensuring all customer contacts are logged in the system
• Making the customer top priority at all times.

Skills and Experience

• Customer service experience
• Strong phone handling skills and active listening
• Ability to adapt to different types of characters
• Experience working in a fast paced environment

Why Work for LKQ

• People First: We value our employees just as much as our customers.
• Work-Life Balance: Flexible working options to support your lifestyle.
• Career Growth: Genuine opportunities for progression in a thriving industry.
• Passion for Excellence: Join a team dedicated to being the best at what we do.