SGS

Customer Service Advisor

SGS  •  €28k/yr  •  Galway, IE (Onsite)  •  4 hours ago
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Job Description

Company Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability.

SGS’s Industries and Environment services help businesses ensure safety, sustainability, and compliance through testing, inspection, certification, and consulting—supporting sectors from manufacturing to infrastructure and environmental management

Job Description

  • Job Title: Customer Service Advisor
  • Location: Ballybrit Industrial Estate
  • Hours: Mon-Fri 9-5:30 (40p/w)
  • Rate: €14.30p/h

Overview of the role

The Customer Service Advisor will represent our client within one of our awarded Government Services, providing information and support to members of the Small Public Service Vehicle (SPSV) Industry. These calls typically involve scheduling SPSV vehicle inspections, managing booking amendments, and processing payments securely through the CRM system. The successful candidate will be expected to:

  • Handle incoming customer calls and provide accurate information, support, or guidance
  • Follow approved scripts, Standard Operating Procedures (SOPs), and Data Protection guidelines at all times
  • Accurately update customer records and input data into internal systems
  • Maintain high customer satisfaction by delivering a professional and courteous service
  • Communicate effectively with internal departments to support efficient issue resolution

This is not a definitive list of duties.

Qualifications

The ideal candidate for this role is someone who has experience in Customer Service oriented roles.

The successful candidate should have the following qualifications and experience:

  • Leaving certificate and/or FETAC 5 skills certificate
  • At least 1 year of Customer Service Experience
  • Excellent communication skills (verbal and written)
  • Strong Computer Skills & general PC Proficiency
  • Problem‑solving abilities
  • Excellent communication and people skills are vital to this role
  • Previous Contact Centre experience is an advantage but not essential
  • Irish Speaker is an advantage

To be considered for this role, you must hold a valid and eligible work permit or visa that authorizes you to work in Ireland.

Additional Information

At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:

  • Pension scheme + Life Assurance
  • 22 Days Annual Leave (increasing with service) plus bank holidays
  • Length of Service Awards
  • Health & Wellbeing initiatives
  • Bike to work & Taxsavers tickets for Rail/Bus/Luas

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

APPLY NOW for full consideration, if you are selected for an interview, or further consideration, we will be in touch with you directly.

SGS

About SGS

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and trusted specialized brands, including Brightsight, Bluesign, Maine Pointe and Nutrasource.

Community Guidelines

SGS encourages all fans of this page to participate in conversations through questions and comments. Any comments arising from persons sharing or reproducing any communications published by SGS is not controlled or endorsed by SGS.

We want to promote an informative and enjoyable environment within this community. We therefore ask that you post content that is both relevant and respectful and you follow LinkedIn's Professional Community Guidelines.

Posts will be removed if they are:

- Offensive, defamatory, discriminatory or obscene

- Fraudulent, deceptive or misleading

- In violation of any intellectual property rights

- In violation of any law or regulation

- Abusive, harassing, stalking or attacking others

- Trolling or deliberate disruption of discussion

- Commercial solicitations or personal promotion

- Spam or link baiting

Intellectual Property Statement

Except where expressly stated otherwise, all intellectual property rights, including copyright and trademarks, in any and all communications and materials in any form published by or on behalf of SGS are owned by © SGS Société Générale de Surveillance SA (2025).

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
Baar, CH
Year Founded
Unknown
Website
sgs.com
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