Job Description

Customer Service Advisor

Birchwood

Warrington Contact Centre

Fixed Term Contract for 3 months

Full Time

Grade 2

Salary - £26,656.50 per annum along with the benefit of being able to earn an additional performance related bonus of up to 10% of annual salary.

Working Hours/Shift Patterns - 37.50 hours per week on a rotational shift basis between 8:00 AM to 8:00 PM, Monday to Friday. Weekend work is typically 1 in 4 weekends and includes: Saturday: 09:00 AM - 06:00 PM and Sunday: 10:00 AM - 05:00 PM.

Start Date: Monday, 26th October 2026

At Currys we're united by one passion: to help everyone enjoy amazing technology. As the UK's best-known retailer of tech, we're proud of the service our customers receive and it's all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

It is an exciting time to join us as a Customer Service Advisor. In this role, you'll support customers throughout their journey with Currys, taking ownership of customer queries from start to finish, you'll focus on delivering the right resolution first time, helping customers get the most from their experience and ensuring they remain customers for life.

Role overview:

As part of this role, you'll be responsible for:

• Supporting customers throughout their journey with Currys, delivering excellent customer service and consistently aiming to exceed customer expectations.
• Taking ownership of customer queries and working to deliver right first time resolutions, reducing the need for repeat contact.
• Meeting quality standards and contributing to overall customer satisfaction.
• Achieving individual and contact centre performance targets focused on both productivity and quality.
• Identifying root causes of customer pain points and taking appropriate action to improve the customer experience.
• Placing the customer at the heart of every decision and ensuring compliance with company policies and current legislation.

You will need:

• Excellent communication and listening skills with the ability to build rapport and provide clear, customer-focused solutions.
• Strong problem-solving and conflict resolution skills.
• Effective time management and organisational skills.
• The ability to work in a fast-paced environment and adapt quickly to changing priorities.
• A positive attitude and genuine passion for delivering exceptional customer service.
• Good teamwork skills and a willingness to share knowledge to support team success.
• Experience using PC systems, including Microsoft Office applications.

We know our people are the secret to our success. That's why we're always looking for ways to reward great work. You'll find a host of benefits designed to work for you, including:

• Performance related bonus
• Product discounts on the latest tech
• A range of wellbeing initiatives

Why join us:

Join our Contact Centre team and we'll be with you every step of the way, helping you develop the career you want with on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we're in a position to make a real impact on people and the planet.

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we'll do our best to help.