At ProCook, we're passionate about helping people enjoy cooking and creating memorable moments in the kitchen. We're looking for a friendly, enthusiastic, and customer-focused Customer Service Advisor to join our Customer Service team on a temporary basis.
If you love helping people, solving problems, and delivering brilliant service, this could be the perfect opportunity for you.
As one of the voices behind the ProCook brand, you'll support customers across phone, email, and live chat, making sure every interaction leaves them feeling valued and confident they've received exceptional service.
This is a fix term contract until the end of February 2027.
No two days are quite the same in our Customer Service team. From helping customers find the perfect product to resolving delivery queries, you'll play a key role in creating a seamless ProCook experience.
This role follows a two-week rotating schedule of approximately 28.25 hours per week. Weekend working is essential and forms part of the rota following training.
We're looking for someone who genuinely enjoys helping people and takes pride in delivering outstanding service.
At ProCook, we're proud of our people and the service we deliver. You'll join a supportive team where your contribution matters, your ideas are valued, and every day brings an opportunity to make a real difference to our customers. Plus, you'll be part of a team that won Best Customer Service Team of the Year in 2025 at the People in Retail Awards.
If you're passionate about customer service and ready to be part of a team that shares your enthusiasm, we'd love to hear from you.
At ProCook we are committed to diversity and inclusion, and we welcome applications from people of all abilities.
If you require any reasonable adjustments to support you through the application or interview process, please let us know. We’re committed to making our recruitment process as inclusive and accessible as possible.
At ProCook, sustainability is at the heart of what we do.
As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices.
By joining our team, you will contribute to our efforts in creating a positive impact on the planet.
ProCook is the UK’s fastest growing quality cookware brand. We design beautiful, high spec cookware, kitchen knives, tableware and kitchen accessories, saving our customers up to 50% compared to other leading brands. We take great pride in going the extra mile to ensure our exclusive products are second to none.
We’re a multichannel retailer currently trading via 59 stores across the UK and online. The company continues to grow and improve thanks to a dedicated, loyal and happy team of staff.
We are rightfully proud of our exceptional team who enable us to reach our goals – from creatives to developers, operational staff to front-line retail & call centre teams, we are committed to attracting and retaining the best talent.
By joining ProCook you’ll have a great opportunity to make a real contribution to this dynamic, forward-thinking business. It’s a lively, challenging organization where everyone's input counts. We’ve created an environment that is conducive to collaboration, making ProCook a great place to work.
Our new, purpose-built headquarters in the beautiful county of Gloucestershire boasts a free on-site gym, a fantastic subsidised restaurant, secure cycle storage and a social committee that organises regular events. We’re situated right next to the M5 between Bristol and Cheltenham, so head office is easy to reach from a large catchment area.
ProCook is proud to be certified as a B Corp™, joining a select but growing group of companies committed to using business as a force for good.
For a full list of available jobs with ProCook visit our Indeed profile: https://www.indeedjobs.com/procook-ltd
